Head of Access Services, Williams College, Williamstown, MA
Posted February 7, 2017
Williams Libraries seeks a Head of Access Services, reporting to the Director of Libraries. This is a full-time (37.5 hours per week), year-round, regular appointment. Williams Libraries seeks a collaborative, innovative and user-oriented librarian to lead its Access Services Department. The Head of Access Services is a key member of the library’s leadership team who oversees circulation, reserves, interlibrary loan, document delivery, and consortial resource sharing.
With the recent migration to a new integrated library system (ILS) and the opening of an award winning new building, this position offers exciting and unique opportunities to develop and implement innovative user services in support of the research and curricular needs of the Williams faculty and students.
Williams Libraries is committed to excellence in all services, dedicated to collegiality, collaboration and a tradition of personal service.
Responsibilities
- Manage all aspects of circulation and reserves for Sawyer Library
- Supervise a staff of 12
- Oversee the Interlibrary Loan department and the off-site Library Shelving Facility
- Lead departmental planning and policy development of this service-centered department
- Collaborate closely with the Head of Library Systems to configure and manage the recently implemented circulation system (Alma)
- Chair the libraries’ Access Services Policy Committee; in consultation with the Head of Library Systems, the Head of Schow Science Library and the Head of Research Services, develop, review and update circulation policies and procedures
- Work closely with the Head of Research Services, and the Technology Help Desk supervisor to ensure the provision of seamless public services
- Work with the Boston Library Consortium (BLC) and the Eastern Academic Scholars Trust (EAST) and represent the College on various resource sharing committees
- Participate in library planning and work collaboratively with other library department heads to carry out library goals
- Generate and analyze statistics on the use of collections and facilities
- Seek ways to improve services, delivery methods, and workflows to meet changing user needs and emerging technologies
Qualifications
- MLS or MLIS from an ALA-accredited institution; 3-5 years library experience
- Supervisory experience with demonstrated ability to lead and manage staff, processes and workflows
- Experience with managing and refining an ILS circulation module
- Demonstrated understanding of resource sharing and delivery services in libraries
- Strong commitment to public service, a vision for implementing creative services, and a proficiency for utilizing emerging technologies to meet the changing needs and expectations of patrons
- Demonstrated user-oriented approach to service
- Strong knowledge of emerging technologies
- Flexibility, initiative and the ability to work creatively, collaboratively and effectively, independently and as a member of a team
- Excellent interpersonal skills, written and oral communication skills, and the ability to provide exceptional service to a diverse clientele
- Commitment to the values of a liberal arts education, and an appreciation for highly-engaged faculty, staff, students and alumni
Preferred:
- Academic library experience
- Hands-on knowledge of Ex Libris’ Alma circulation functions
- Experience providing user support at library public service desks
- Experience working in interlibrary loan, document delivery or reserves
- Familiarity with off-site high density shelving facilities
- Participation in library consortia
For optimal consideration submit application by March 3, 2017. Review of applications will continue until the position is filled. Job Group 2-E.
Conditions of Employment
Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable.
Equal Employment Opportunity
Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive.