Online Product Assistant, Sage Publishing, Washington, DC
Posted January 7, 2017
To apply please send a resume and cover letter to [email protected]
Overview
The Online Product Assistant will support the creation and ongoing management of online products for the academic library market. They will assist Product Managers developing new products and monitoring and improving live products. They will carry out projects as assigned including market research, product testing, developing requirements for product enhancements, and process improvements. They will lead the monthly process of product reporting, adapting the reports based on feedback from the team, and coordinate regular creation and dissemination of the reports. They will support the Washington DC-based members of the Online Products Team with administrative duties.
This position is part of the global Online Products Team at SAGE, working in a dynamic part of the business to significantly increase SAGE’s online product portfolio for our library customers. Products for the library market at SAGE are developed with external technology partners.
Essential Job Functions & Responsibilities
- Lead the monthly process for creation and dissemination of product reports covering site analytics, sales and marketing updates, and product news
- Support creation and evolution of reporting templates for all products, owning the templates and evolving them based on team feedback
- As assigned or product in beta, generate detailed beta reports, including sales and usage information
- Support large cross-functional meetings, including coordinating rooms, timing, agendas and minutes
- Coordinate logistics for special in-office events such as all day summit meetings, including rooms reservations, attendees and catering
- Support DC-based Online Products Team members with travel arrangements, travel expense reporting, and other administrative tasks
- Work with all product managers to track new product and enhancement spending against budget, documented in a central location
- Support delivery of new product releases and product enhancement projects, as assigned, including monitoring project plans, documenting requirements, carrying out user acceptance testing, tracking open issues, coordinating launch sign off and communicating enhancements internally
- Support product documentation, owning the ongoing intranet space for library products and maintaining process documentations and templates
- In coordination with all team members, carry out competitor research, especially focused on functionality benchmarking
- Participate in and support external product-related marketing, publicity and customer service activity as requested.
Qualifications & Education
- Bachelor’s degree required; 1 year relevant experience required
- Working knowledge of publishing industry beneficial
- Experience working with online products and services beneficial, especially experience with Google Analytics
- Experience working with the library and academic market beneficial
- Ability to effectively interface with customers, both internally and externally
- Proven skills in organization, time management, and efficient execution of tasks
- Strong written and verbal communication skills required
- Proficiency with Microsoft Office, including creating graphics in Excel
- Successful track record of team- and relationship-building required
- Professional, enthusiastic demeanor and positive outlook necessary
- Results-oriented and analytical approach, balanced by good detail orientation, required