Manager of Knowledge Services, Brattle Group, Cambridge, MA

Posted December 6, 2016

THE EMPLOYER

The Brattle Group provides consulting and expert testimony in economics, finance, and regulation to corporations, law firms, and governments around the world. We aim for the highest level of client service and quality in our industry.

We are distinguished by our credibility and the clarity of our insights, which arise from the stature of our experts, affiliations with leading international academics and industry specialists, and thoughtful, timely, and transparent work. For the third consecutive year, Brattle has been recognized in the Vault Consulting 50 as a top 10 consulting firm to work for and the highest among economic consulting firms. With a staff of nearly 300, we have offices in Cambridge, MA; New York, NY; San Francisco, CA; Washington, DC; Toronto, ON; London, UK; Madrid, ES; Rome, IT; and Sydney, NSW.

THE POSITION

The Brattle Group is seeking a motivated and flexible individual with strong management level skills for a full-time Manager of Knowledge Services to support the firm in our Cambridge, MA office. Our office is conveniently located in Harvard Square and will be moving to downtown Boston within the next year.

The Manager of Knowledge Services will be responsible for leading the firm’s research services including information and knowledge management resources and services. This role is responsible for overseeing the day to day operations of Knowledge Services as well as the strategic vision and alignment of Knowledge Services with the firm’s goals. In addition to managing traditional library materials, this role is also responsible for the maintenance and development of an in-house knowledge management platform and a digital asset management system and catalog. This role reports to the firm’s General Counsel.

The core duties of this position include:

• Managing the information lifecycle of all licensed products, ensuring timely payment, correct cost allocation, license compliance, and effective renewals;
• Proactively identifying new or replacement products/services to fill knowledge gaps;
• Managing the firm’s Annual Copyright License and firm’s relationship with the Copyright Clearance Center (CCC);
• Overseeing the ongoing maintenance of departmental operation manuals to ensure knowledge transfer;
• Developing new policies with firm practice and sub-practice areas to offset information resource costs where possible;
• Managing the development of an in-house built knowledge management platform and a digital asset management system and catalog, as well as the technical oversight of the firm’s CRM;
• Participating in cross departmental efforts to synchronize operational data and support best practices in the management of operational data;
• Strategizing and implementing improvements to internal processes in order to progress the collection and dissemination of knowledge and research across the firm.

THE CANDIDATE

This position requires strong organizational, collaboration, and time management skills, as well as the ability to handle numerous projects and deliverables. The ideal candidate will possess:

• Master’s degree in library and/or information sciences required;
• A minimum of 5-10 years of related work experience; managing a professional services library and knowledge management department preferred;
• Experience leading and managing a team;
• Experience implementing enterprise-wide digital solution to information management including leveraging usage analysis in development decision-making, QA, building taxonomies, knowledge of database and metadata best practices, data automation, and authentication modalities;
• Advanced proficiency in online research and legal and business information databases such as Bloomberg, Cap IQ, Thomson Reuters, and Lexis products etc.;
• Advanced proficiency in collaboration applications (SharePoint preferred);
• Advanced proficiency in managing print and digital information lifecycles and in knowledge management best practices;
• Demonstrated knowledge of US copyright law;
• Ability to deliver clear, concise and effective messages orally and in writing for all communications;
• Ability to handle multiple and shifting tasks and demands in a fast-paced office environment;
• Strong business acumen and ability to maintain strict confidence with confidential matters;
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook (or similar software packages) required;
• Night and weekend work is required, as needed, as well as travel to other Brattle offices.

THE PACKAGE

We offer a generous compensation and benefits package, including medical, dental, 401K/profit sharing, life and disability insurance, paid time off, and internal professional development and training programs, designed to reward success at all levels. Details regarding compensation will be based on the successful candidates’ knowledge, skills, and experience.

In order to be considered for this position, Please apply through the Careers section of our website (http://brattle.com/careers/job-openings) by submitting a cover letter with salary history and resume.

The Brattle Group is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled