Sr. Manager, Baker Research Services, Knowledge and Library Services, Harvard Business School, Cambridge, MA

Posted November 19, 2016

(Req. 41057)

Responsible for managing the day to day work of 7 research staff, including evaluating and assigning/triaging new faculty requests. Follows a player/coach model of management. Specific duties include the following:

Provides operational leadership for a team of high performing research specialists charged with providing a broad range of research and data services to HBS faculty. Manages the BRS Research budget, creates quarterly forecasts, and monitors monthly expenses. Tracks BRS work for customers, including collecting statistics, generating quarterly and annual reports, and submitting monthly chargebacks. Manages BRS Research staff, recruitment, performance reviews, professional development, and goal setting.
Directs the implementation of policy within the BRS Research group to provide seamless services to the HBS faculty and their proxies.
Analyzes and evaluates new technologies to support information research and management techniques directing the application of them in order to improve customer satisfaction and provide a consistent user experience.
Maintains and contributes to working relationships with other KLS departments, the Division of Research and Faculty Development, HBS lT, and other customers, school-wide initiatives, such as faculty charge-back reviews.
Actively participates in KLS and HBS initiatives. Helps to develop individuals and teams within the organizational structure in order to meet BRS and KLS priorities.
Anticipates customers’ future research needs and identifies opportunities for growth and improvement in BRS services Works with Senior Director on service evaluation, faculty engagement, organizational planning, staff recruiting, internal/external partnerships, etc.
Oversees deliverables and maintenance necessary for BRS Research portion of DP/CMS.
Other duties as required.

Basic Qualifications:

Master’s degree or equivalent in Business Administration, Statistics, Economics or other related discipline.
Minimum five (5) years of research-related experience, including management or supervision of research staff, meeting multiple deadlines and sharing workloads and projects with a research team.

Additional Qualifications:

Expert knowledge of business information sources including but not limited to Bloomberg, WRDS, CAPIQ and Factiva; experience with CRSP, Compustat/Research Insight, Datastream, SDC a plus. Broad knowledge of business topics including corporate finance, accounting, business Harvard Business School history, etc.; solid understanding of business and economics concepts and related quantitative measures. Demonstrated skills and experience in the use of common tools for information access, management, analysis, and presentation. Demonstrated ability to access and extract information from data in a variety of formats. Experience using STATA or SAS and/or Excel; familiarity with all.
Thorough understanding of research methodologies.
Record of involvement in empirical investigation in business and/or economics.
Demonstrated record of managing client relationships and leadership/management skills for leading a team of professionals/researchers. Strong partnership and customer service skills.
Strong quantitative and analytical skills; excellent verbal and written communication skills, interpersonal skills, and critical thinking/ problem-solving skills.
Demonstrated initiative, flexibility, adaptability and creativity in the uses and management of available resources and in; a high degree of receptiveness to new ideas and different fields of study.
Ability to work independently as well as within a team environment; collaborates and influences across groups.
Proven critical and strategic thinking skills.

Additional Information

Working Relationships:

Reports to the Senior Director, Baker Research Services.
Contributes to the goals and priorities of all four Baker Research Services streams: Research Services, Research Data Program, Research Innovation, and HBS Working Knowledge.
Works closely with subject matter, content, and technical experts across Knowledge and Library Services, including the data collection management lead.

Understanding of HBS research process preferable.

Cover Letter is Required.

Explore HBS Work Culture at http://www.hbs.edu/employment/ and learn about other Employment Opportunities.

Harvard Business School will not offer visa sponsorship for this opportunity.

To apply for this position: http://bit.ly/2fVBsGm

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