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e-Learning Customer Implementation Intern, Credo, Boston, MA

Posted November 12, 2016

Credo is seeking a part-time Customer Success Intern (15-20 hours/week) to join our team. Credo has a collection of education products designed to support higher education institutions teaching information literacy, critical thinking, effective communication, and qualitative reasoning. Our Customer Success team is responsible for partnering with these customers to ensure the best possible use and experience with our resources. This internship will have a particular focus on Credo’s new Courseware resources, but may also work on other education products as needed. You will help Credo to support successful customer implementations and integrations in preparation for the fall semester. You’ll be working with Credo’s integration specialist to build custom courses, integrate new course content, and set up new customers.
 
A Boston-based student is preferred, but we will consider a student who lives out of the area to work remotely.
 

About the Internship:

  • Set up new learning content in the Credo Courseware platform and work with customization requests to tailor content to customer needs. 
  • Help prioritize and complete requests from customers around course start dates and customer integration requirements.
  • Review course syllabi and find content that could support students taking those courses.
  • Create new content in the Credo platform in html and light xml.
  • Write documentation for the Help Center to support customers with the best possible use of their resources.
About You:

  • You are an undergraduate or graduate student. All major will be considered, but tasks seem best aligned with students studying information/instructional technology, information systems, library/information science, communications or education.
  • You are both analytical and curious and can spend hours working on a challenge.
  • You are capable (and enjoy) working with web-based resources and you are comfortable learning new technologies.
  • You have a keen eye for detail and an innate knack for catching errors and ensuring quality.
  • Basic HTML knowledge preferred, but not required.

About Credo:

Credo (http://corp.credoreference.com/) is an information skills solutions provider that serves educational institutions worldwide. We build platforms that enable the flexible configuration of content, technology, and services for the purpose of connecting learners, faculty and teachers, librarians, and publishers. Credo promotes knowledge building, problem solving, and critical thinking to give people the information skills necessary for success throughout their academic, professional, and personal lives.


Interested candidates should send a cover letter, resume, and one writing sample (this can be from a school assignment) to [email protected] and use ‘e-Learning Customer Implementation Internship’ as the Subject.


Hours: 15-20 hours/week; flexible schedule between hours of 8 a.m. and 5 p.m. ET Monday through Friday

 

Our main office is located in Boston, but this intern can work remotely from home.

 

Compensation: $14/hour

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