Temporary Senior Substitute, Cambridge Public Library, Cambridge, MA

Posted September 21, 2016

Full Time Temporary working approximately 37.5 hour per week until March, 2017. Schedule will be Mondays, Thursdays, and Fridays 8:30am-5:00pm and Tuesdays, 12:30pm-9:00pm. The position will alternate Wednesdays and Saturdays, 8:30am-5:00pm every other week. Flexibility needed.

DUTIES & RESPONSIBILITIES:

Performs public service desk coverage at the Main Library and all branches, as needed. This position will mostly provide coverage for the Borrower Services department in the Main Library.

• Provides substitute coverage mostly at the Main Library Borrower Services department
• Performs functions related to circulation: check-outs, check-ins, reserves, renewals, fine assessment and collection, over dues, and similar related tasks
• Provides outstanding and engaging customer service to the public
• Assists borrowers in locating books and materials and, when necessary, refers them to other staff members
• Shelves materials and reads shelves as needed
• Processes deliveries – moving and unloading bins and checking-in items
• Any other duties required for the good of the library

MINIMUM REQUIREMENTS:

• High school diploma or high school equivalency required. A Bachelor’s degree or coursework beyond the high school level is desirable. Library experience is strongly preferred
• Strong customer service skills
• Ability and willingness to be a strong team player and treat colleagues with courtesy and respect
• Ability to exhibit a positive attitude in all situations
• Ability to handle the unexpected and stay calm and professional under pressure
• Working knowledge of basic public library concepts and resources
• Ability to follow oral and written instructions accurately and thoroughly
• Tact. Patience. Maturity.

PHYSICAL DEMANDS:

Ability to stand or sit for extended periods of time to use computer workstations, including keyboard and visual display terminal. Strength to push or pull a loaded book cart which can weigh in excess of 100 pounds on level floor and up ramp, to lift or maneuver onto cart loads of up to 50 pounds, and to carry cartons of books. Must be able to pay close attention to details and concentrate on work. Sufficient clarity of speech and hearing or other communication capabilities to permit effective communication. Sufficient vision or other powers of observation to permit employee to read books and patron requests. Sufficient manual dexterity to permit the employee to type and record library files. Sufficient personal mobility and physical reflexes to permit the employee to re-shelve library materials and work at public service desks. Reasonable accommodations may be made to enable individuals with disabilities to person essential functions.

WORK ENVIRONMENT:

• Works in assigned areas, including office areas, training rooms, various library locations, as necessary
• Normal office exposure to noise, stress, and interruptions
• Attends and participates in continuing educational programs designed to keep abreast of changes in profession

RATE: $ 15.04 per hour

APPLICATION PROCEDURE: Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest by 8pm on the closing date via email to: [email protected] or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312.

THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOUARGE TO APPLY.