Interlibrary Loan Lending Specialist, Boston College, Boston, MA

The Interlibrary Loan Lending Specialist oversees the lending of library materials from all Boston College Libraries in compliance with the national Interlibrary Loan Code, established resource sharing agreements, and policies with other libraries and institutions both national and international. The Specialist is expected to work as a team member, understand the value of cooperating with other libraries to enhance local services, and have the flexibility to multi-task and problem solve in a fast paced environment. The Specialist should be committed to providing excellent customer service to both internal and external groups. As a member of the broader Access Services team, the Specialist will assist the circulation department four hours per week. The Specialist works Monday-Friday from 9:00am – 5:00pm 

The Interlibrary Loan Lending Specialist is responsible for managing the processing of lending requests in a busy interlibrary loan office. Tasks associated with this include: 

• Processing lending requests using OCLC ILLiad, Odyssey, Rapid, IDS Worldshare, and Docline
• Evaluating ILLiad queues to ensure that lending requests meet the 24 hour turnaround time
• Prioritizing daily lending activities 
• Responding to lending queries from borrowing libraries promptly and efficiently; Reviews lending processes and makes recommendations for improvements
• Serving as a backup for the shipping of requested materials to other libraries in the absence of the shipping/mailing coordinator

The Specialist is responsible for billing and invoicing libraries for materials and services that we provide. This includes: 

• Processing lending charges, 
• Maintaining billing records in ILLiad;
• Generating and processes invoices; 
• Monitoring payments received through checks, credit cards EFTS; and IFM
• Following up with libraries for unpaid invoices. 

The Specialist is also responsible for supervising the student employees who work in Interlibrary Loan. Tasks associated with this include

• Interviewing and hiring student employees 
• Creating the student schedule for lending, borrowing and scanning areas of interlibrary loan
• Training student employees on processing lending requests
• Assigning and directing the work of student employees working on lending requests
• Monitoring student performance and attendance
• Approving and submitting hours for students 

As a member of the Access Services department, the Specialist will also work at the O’Neill Library Circulation Desk. Tasks associated with working at the Circulation Desk include, charging and discharging library materials, instructing users in navigating the course reserves database to find the material on reserve for their courses; helping patrons find and identify materials online as well as in the book stacks; interpreting library policies and explaining services to users.

This position is a 35 week, 12 month per year permanent position. General hours are Monday through Friday from 9:00am-5:00pm. May be required to work 1-2 evening or weekend shift per semester

Visit www.bc.edu/jobs to apply