SLIS Jobline Your Source for Professional, Pre-Professional, and Internship Positions

Client Services Manager, IEEE Xplore Digital Library, United Arab Emirates

Posted September 21, 2016

IEEE Client Services is looking for a new team member based in the United Arab Emirates. Please read the job description below and send your CV to [email protected] if you are qualified and interested!

For more information about our team, see www.ieee.org/go/clientservices

Job Summary: 

The overall purpose of this position is to build relationships with IEEE online customers, encouraging usage and educating researchers about IEEE content, the IEEE Xplore digital library, and other IEEE online platforms. This position is primarily responsible for supporting IEEE online customers in a designated region, providing training, outreach, promotional activities and programs to grow usage and communicate the value of IEEE information. While not a sales position, the CSM closely supports our international sales team, assisting with new customers, prospects and ensuring that libraries are well-supported. The role reports to IEEE’s Director of Client Services. Candidates need to be living in Dubai or Abu Dhabi and be able to legally work in the U.A.E.

Essential Functions:

Specific duties include but are not limited to:

  • Support IEEE Global Sales in selected territory through programs of awareness, training, customer support and events.
  • Develop and implement programs and events that build customer relationships and drive IEEE usage and awareness for user communities, including librarians, engineers, researchers, students and faculty.  
  • Train librarians, end-users, regional sales staff and local dealers in effective use of the IEEE Xplore digital library and other electronic information products through on-site visits, phone support, email support, and internet conferencing
  • Contact top revenue customers regularly. Contact territory Account Managers and sales staff regularly to exchange customer info, knowledge of risky accounts, travel itineraries, and strategies.
  • Represent IEEE in designated territory by organizing complex events, such as University Partnership Program-sponsored activities, IEEE Xplore customer meetings, university/industry outreach programs, customized events, and public speaking opportunities
  • Assist with introductions of new products and platforms. Also, support customers during roll-out of new subscriptions and monitor usage to encourage promotion of new content or platforms
  • Travel as needed, for customer visits, conferences, training and awareness events.
  • Report customer feedback to product development and design teams through weekly reports and updates to customer request lists. Report issues that interfere with usage during regular feedback sessions.    
  • Build society awareness and loyalty and support IEEE membership marketing as needed
  • Participate in the creation of custom promotional and training materials, as needed
  • Meet regularly with manager and Client Services team in U.S. via internet conferencing.

Qualifications 

Education and Experience:

  • Master’s degree in Library/Information Sciences strongly preferred.
  • English fluency required
  • Additional languages beneficial
  • Five years’ experience in a university, corporate or government library preferred
  • Proven online search and demonstration expertise
  • Knowledge of information industry and library trends, methods and technologies

Skills & Other Requirements:

  • Excellent public speaking and interpersonal skills
  • Excellent communication skills, both written and verbal
  • Ability to travel up to 50% of the time, both locally and internationally
  • Demonstrated ability to work independently
  • Strong training experience required — comfort with electronic information products and ability to demonstrate products one-on-one or for large audiences, both in-person and online, is critical
  • Ability to plan effective travel itineraries
  • In-depth understanding of the sales process and current market for high-end electronic subscription products.
  • Strong organizational skills; attention to detail
  • Experience with scientific digital libraries strongly desired.
  • PC skills: Microsoft Excel, Word, PowerPoint, WebEx

=====================================================================================

Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. 

Professional Jobs Outside of New England