Access Services Specialist for Technology, Boston College, Boston, MA
Posted September 21, 2016
The Specialist is responsible for managing, organizing, assessing and expanding O’Neill Library’s technology lending program. To do this effectively, the Specialist must:
- Seek feedback from users about technologies they use, would like to use, and need
- Research and make recommendations for the purchases based on user feedback, latest trends, changes in campus technology needs and replacement of antiquated or underused items
- Educate users and staff about the technologies O’Neill Library lends
- Train staff on proper check-in and maintenance procedures for lending technology
- Manage the organization and flow of lending technology processes at the main desk and throughout Access Services
- Research and implement methods to streamline lending technology processes
- Updates technology related Access Services section of the Library wiki.
The Specialist is responsible for troubleshooting technology issues pertaining to the Access Services Technology Lending program. To do this effectively, the Specialist must:
- Develop working relationships with the library’s Technology Consultants (TCs) to assist in diagnosing and fixing immediate departmental and lending technology needs
- Understand, diagnose, and fix common issues relating to lending technology
- Coordinated repairs or replacements of malfunctioning or damaged devices
- Implementing technology management tools and techniques i.e. configurator
The Specialist is responsible for maintaining and updating the internal and external documents for Access Services. To do this effectively, the Specialist must
- Conduct an environmental scan to determine what information needs to be conveyed to library users
- Design informational material and update the library web pages
- Create and maintain web pages related to O’Neill Library lending technology.
The Specialist is responsible for promoting access-related to the greater Boston College Community. To do this effectively, the Specialist must:
- Work with Access Service staff to discover which services need to be better promoted
- Design and develop marketing materials for access-related services
- Coordinate larger departmental programs and activities to promote services
- Work with library staff to design materials upon request
- Work with the Marketing Access Services team to ensure that marketing and outreach efforts are appropriately targeted and complement the larger initiatives directed by the Head of Assessment and Outreach.
As a member of the Access Services department, the Specialist will also work at the O’Neill Library Circulation Desk. Tasks associated with working at the Circulation Desk include, charging and discharging library materials, instructing users in navigating the course reserves database to find the material on reserve for their courses; helping patrons find and identify materials online as well as in the book stacks; interpreting library policies and explaining services to users.