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Assistant Director for Customer Service and Administration, Colby College, Waterville, ME

Posted September 15, 2016

The Colby Libraries seeks an Assistant Director for Customer Service and Administration to ensure the Libraries provides the highest degree of services, resources and support to the Colby community. The Assistant Director for Customer Service and Administration functions as the team leader overseeing the operations of Colby’s three libraries. Reporting to the Director of Libraries, the Assistant Director is responsible for managing an expansive portfolio of projects and programs, and a team of four staff members. The Assistant Director serves as a key member of the Libraries’ leadership team, providing high-level oversight/coordination of the Colby Libraries’ access services, customer service excellence, facilities, and marketing. The Assistant Director participates in all aspects of the Libraries’ work through collaboration with the Libraries’ four other teams. He/she builds strong relationships with other learning partners in the Libraries (Academic ITS, Center for Arts and the Humanities, Center for Teaching and Learning, and the Writing Program), as well as the Dean of Students office, Campus Life, Security, and Physical Plant department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Manage the day-to-day operations of the public service desks for Miller Library, Science Library, and Bixler Art and Music Library; oversee circulation and reserve services
  • Supervise three library coordinators and one library administrative assistant; develop a cohesive and supportive team, identify goals, and utilize project management techniques to achieve them
  • Focus on customer service excellence in support of students, faculty, staff, alumni, and visitors
  • Help develop and deliver training to student assistants
  • Work with counterparts in CBB, Maine InfoNet, and NExpress, and other resource sharing partners in facilitating coordination of circulation policies and procedures
  • Work closely with library administrative assistant on hosting events in the Libraries
  • Liaise and collaborate with other library group leaders to facilitate project work, daily workflow, and the Libraries’ strategic direction
  • Participate in the library leadership team along with other group leaders and the library director in clear decision making processes, regarding budget, policy, planning, and strategic directions
  • Collaborate with library building partners (Academic ITS, Center for the Arts and Humanities, Center for Teaching and Learning, and the Writing Program)
  • Coordinate with campus security on building security and safety
  • Work with the Dean of Students Office, Campus Life, and Student Government in areas which intersect with the Libraries
  • Manage centralized library events calendar assisted by library administrative assistant
  • Coordinate and support the Libraries marketing initiatives
  • Serve as the primary contact between the Libraries and the Physical Plant department
  • Manage centralized work order submission and building maintenance issues
  • Coordinate the annual budget requests for facilities projects, furniture, and equipment
  • Review, with the Director, large scale physical plant proposals and other special projects in library facilities
  • Coordinate the Libraries’ disaster planning efforts
  • Perform additional duties as assigned

QUALIFICATIONS:

  • Bachelor’s degree or the equivalent in education and experience
  • Previous experience in a public service role in academic library
  • Marketing skills, as well as an understanding of effective graphic design and branding principles and the use of the internet as a medium of communication
  • Experience with an integrated library system
  • Experience supervising staff
  • Excellent communication, analytical, and strategic thinking skills
  • Proven organizational skills including experience independently overseeing complex projects and programs
  • Demonstrated computer skills with working knowledge of all applications in Microsoft Office, e-mail and network applications
  • Strong, self-motivated work ethic and a proven ability to lead
  • Appreciation for the value of a liberal arts education and of diverse cultures, backgrounds, and experiences
  • Must possess creative initiative, flexibility, and high motivation
  • Proven ability to work independently and as a member of a team, exercise discretion, and work collaboratively as a member of a diverse community
  • Valid driver’s license required and must meet the College’s Fleet Safety guidelines

KEY RELATIONSHIPS:

This position interacts with students, faculty and staff, alumni, and outside constituencies.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

General open office and campus environment. Position involves sitting, although frequent movement is necessary. Walking, standing, bending, and twisting required. Computer usage involving repetitive hand/wrist motion is also necessary. Lifting up to 30 lbs. may be necessary.

TO APPLY:

Interested candidates should apply electronically by clicking the “Apply Now” button on the Colby College website. Please submit a letter of interest including salary requirements, resume, and the contact information of three professional references.

Materials should be addressed to: 
Assistant Director for Customer Service and Administration – Search Committee Office of Human Resources
Colby College
5500 Mayflower Hill
Waterville, ME 04901-8855

A review of applications will begin immediately and will continue until the position is filled. Priority will be given to applications received by October 13, 2016. For a full description of the position, please visit http://www.colby.edu/administration_cs/humanresources/employment/asstdir_custserv_admin_9_2016.cfm

Colby is a private, coeducational liberal arts college that admits students and makes employment decisions on the basis of the individual’s qualifications to contribute to Colby’s educational objectives and institutional needs. Colby College does not discriminate in its educational programs or employment on the basis of race, color, gender, sexual orientation, gender identity, disability, religion, national origin, age, marital status, genetic information, or military or veteran’s status Colby is an equal opportunity employer and operates in accordance with federal and state laws regarding non-discrimination. Colby complies with Title IX, which prohibits discrimination on the basis of sex in an institution’s education programs and activities.  Questions regarding Title IX may be referred to Colby’s Title IX coordinator or to the federal Office of Civil Rights.  We encourage inquiries from candidates who will contribute to the cultural and ethnic diversity of our college.

For more information about the College, please visit our website: www.colby.edu.

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