Access Services Resource Sharing Specialist, Harvard Library, Cambridge, MA

Posted September 15, 2016

Summary

Under the direction of the Associate Director of Collections Management and Resource Sharing Operations, as a member of the Access Services team, the Access Services Resource Sharing Specialist is responsible for borrowing materials on behalf of Harvard patrons and providing access to Harvard Library collections for the use by other libraries and individuals worldwide in an efficient, timely and cost effective manner through the use of resource sharing tools and best practices. Note: This is a temporary position.

Duties and Responsibilities:

• Process resource sharing requests placed by Harvard patrons to be loaned or scanned from lending libraries.
• Explains resource sharing policies to patrons.
• Uses various electronic or manual methods to verify citations and locate difficult items.
• Interprets resource sharing borrowing policies and procedures.
• Backs-up lending workflows as needed.
• Backs-up processing of materials for Harvard patrons as needed.
• Serves as resource sharing borrowing customer service contact, including telephone communication and all other forms of correspondence.
• Creates, updates, and maintains borrowing requests in resource sharing software (ILLiad).
• Creates and updates library records in the circulation subsystem (currently Aleph). Charges and renews materials in Aleph.
• Actively participate in resource sharing initiatives university-wide

Basic Qualifications

• High school diploma or equivalent education required
• Demonstrated experience showing attention to detail and excellent organizational skills
• Computer skills must include Microsoft Office Suite, especially Word and Excel

Additional Requirements:

• College Degree preferred.
• Working knowledge of HOLLIS, OCLC, online catalogs, bibliographic databases and resource sharing software and associated tools.
• Reading knowledge of a foreign language preferred.
• Sensitivity to working in a diverse user environment.
• Ability to solve problems effectively and exercise discerning judgment.
• Ability to prioritize multiple task in a high paced environment and work productively in a team environment with minimal supervision.
• Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail and outstanding organizational skills required.
• Must be energetic, flexible, and team oriented.
• Demonstrated aptitude for problem solving and performing neat, detailed, accurate work required.
• Excellent attendance record, punctuality, reliability, and the ability to work well with others.
• Frequent use of a computer keyboard, mouse, apd barcode scanner
• This position involves regularly lifting and moving loads weighing in excess of 50 pounds.
• This position requires bending, squatting, stretching and climbing small step stools when needed to retrieve books. There may be limited exposure to dust and mold as this position is sitting in a library setting.

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation. gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply:

Send a cover letter and resume to [email protected], with the subject line ‘Temporary Resource Sharing Specialist’.