Production Systems Librarian, Harvard University, Cambridge, MA
Posted August 25, 2016
Duties & Responsibilites
Harvard University IT is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!
Library Technology Services (LTS) provides shared services and systems to support all the libraries in the Harvard Library system. Systems Librarians function as business analysts, QA testers, and project managers. Systems librarians play many critical roles in interpreting requests, configuring applications, and collaborating with library staff across a wide spectrum of functional areas to analyze system requirements, to assess technical capabilities, and manage development and implementation projects that will deliver new functionality, processing efficiencies, and, most importantly, services for library users. System librarians must have expertise both in library functions as well as in the technology that will enable those functions to be as efficient and effective as possible.
Reporting to the Director of Library Systems and Support, Library Technology Services, the Production Systems Librarian is the team lead for the LTS Support Team. The team lead coordinates user support for all LTS production applications and manages the LTS web presentation of documentation and our service catalog. This position oversees support activities (Tier 1, 2, and 3 tickets) for LTS and coordinates activities with the Harvard University IT (HUIT) Help Desk to ensure consistent practices are in place for cross-departmental requests. The team lead also plays a key communications role for LTS by managing the monthly LTS newsletter, arranging open meetings and workshops as needed, and liaising with the HUIT and HL communications teams.
The Library Systems Support Team triages, analyzes, directly resolves, or reassigns service requests, incident reports, and other user problems. The team provides in-depth technical support for selected applications. The team works collaboratively with programmers, analysts, systems librarians, library staff, system administrators, and IT professionals to support and maintain stable applications for the Harvard libraries. The team assesses support requests, identifies persistent support problems, and recommends follow-up actions (i.e analysis for potential solutions, alternative documentation/training opportunities, automation). The team manages the maintenance of documentation on the LTS internal and external websites and wikis and the HUIT Service Catalog.
Basic Qualifications
- Masters in Library and Information Science or equivalent experience required
- 2-3 years experience working in a research library
Additional Qualifications
Preferred:
- Strong verbal and written communication skills, including the ability to describe complex functions and processes coherently, unambiguously, and in a well-organized fashion
- Strong analytic skills
- Strong project management and organizational skills and ability to manage multiple competing priorities
- Familiarity with unix fundamentals
- Familiarity with content management systems
- Knowledge and experience in research libraries and library technology
- Demonstrated creativity, initiative, and sense of responsibility for achieving the goals of the organization
Desired:
- Experience with Harvard Library enterprise applications (Aleph, HOLLIS, DRS, etc.)
- Experience working in a Harvard library
https://sjobs.brassring.com/TGWebHost/home.aspx?partnerid=25240&siteid=5341
https://sjobs.brassring.com/tgwebhost/jobdetails.aspx?jobId=1225570