Research Hub Assistant, Tisch Library/Tufts University, Medford, MA
Posted August 3, 2016
The Tisch Library at Tufts University supports teaching, learning, and the creation and dissemination of scholarship in the School of Arts & Sciences and School of Engineering. With an ambitious strategic plan and research agenda, Tufts is a dynamic institution rising in prominence. Through the provision of collections, subject expertise, and technology-rich research and learning environments, Tisch Library plays a critical role in advancing the mission of the University. The Research & Instruction Department develops and provides services to meet the information needs of the students, faculty, and staff in the School of Arts & Sciences and the School of Engineering.
The Research Hub in Tisch Library is a technology-rich environment designed for in- depth collaboration. The Research Hub Assistant will answer patron questions in person, and via chat, e-mail, and instant message. Cheerful and effective referrals to specialist librarians, to other departments in the library, and to services across campus are key. Candidates should demonstrate experience in and commitment to working with a community of faculty and students who are diverse in every way.
Required qualifications
- direct customer service experience
- experience with library search tools
- familiarity with common office productivity software
- curiosity and a desire to help patrons solve problems
Preferred qualifications
- experience with Libguides, library discovery and catalog software
- MLS, MLIS, or prior library experience in a similar role
- academic library experience
This is a part-time position, 10 hours/week. Hours include 3-9PM Tuesdays and 5-9PM Thursdays. The wage is $24/hour. Please submit resume and cover letter via email to Dorothy Meaney, Associate Director, Tisch Library, [email protected].