Sr. Library Circulation & Services Coordinator, Bentley University, Waltham, MA

Posted June 30, 2016

Summary of the Position:

As a member of the Library Services team, the Sr. Library Circulation & Services Coordinator oversees the evening and/or weekend use of the Library including all access services (circulation, reserves, monitoring use of group study rooms, inventory and stack maintenance). Shares the supervision of student assistants at the Library Services desk including circulation, reserves and shelving. Responsible for enforcing library policies and the security of the Library after most or all full-time staff has left for the day. Oversees the shelving, stack maintenance and inventory activities of the Library. Also assists with course reserves so that material is available for class use in a timely manner. S/he trains, supervises, evaluates and assigns work to a number of library student assistants.

Essential Functions:

1. As the primary evening supervisor, oversees the activities and staffing by student employees of the Library Services desk including all library services (circulation, reserves, and stacks maintenance). Provide direct service to patrons at the Library Services desk, by phone, text chat and email. Responsible for security of the library and enforcement of library policies. Will be scheduled to open and/or close the library as needed.

2. Organizes and supervises the stack maintenance and ongoing inventory of library collections including books, periodicals, newspapers, and microfilm collections. Searches for lost and missing books.

3. Train, supervise, and assign/evaluate work of library student assistants in circulation procedures. Check accuracy and productivity of student assistants on an ongoing basis.

Minimum Qualifications:

Associate’s degree required, Bachelor’s degree preferred. Excellent communication, supervisory and organizational skills. Ability to work effectively with the public. An ease with new technology and comfort with change as a constant factor in the work environment are crucial starting points for this position. A solid knowledge of Microsoft Office (Word, Excel, Powerpoint) is needed.

Preffered Qualifications:

Experience in an academic library, with a focus on public service responsibilities and customer service. Work with integrated library system software (such as III’s Sierra) is preferred. Customer service experience, and demonstrated ability to provide customer satisfaction and de-escalate pressure situations is preferred; Supervisory experience with student employees is strongly desired. 

Physical Demands:

Using computers and photocopiers, manual dexterity, keyboarding. Considerable amount of time walking through the building and/or standing at the service desk. Some bending and stretching involved in performing repairs on equipment and book stacks. Moving books and periodicals that need to be shifted in the stacks and heavy book trucks that need to be shelved. Ability to lift at least 25 pounds.

Apply online: https://jobs.bentley.edu/postings/1985