Public Services Assistant, Wheelock College, Boston, MA
Posted June 28, 2016
Job Description:
The Wheelock College Library is accepting applications for Public Services Assistants for the 2016-2017 Academic Year. This is a part-time, pre-professional position that will provide incumbents with experience in reference and access services. Candidates must demonstrate significant interest in all aspects of public services work in an academic library and must be able to prioritize public service with other assigned duties.
General Responsibilities:
- Access services duties include circulation, as well as stacks and audiovisual material maintenance and may include student worker supervision.
- Reference duties include one-on- one research assistance and point-of- need instruction in a variety of formats, including in-person, telephone, email and IM/chat.
- Provides patron assistance via in-person and remote service points.
- Troubleshoots basic computer, printer and technical issues.
- Opens and closes the library as necessary.
- Maintains patron accounts and upholds library policies.
- Helps maintain statistics and records of Service Desk activity.
- Performs other tasks as assigned.
Hours: Approximately two shifts per week during the academic year. A typical weekday shift is 6-7 hours in length, during evening hours. Weekend shifts are scheduled throughout the afternoon and evening and are typically 4-5 hours in length.
Pay: $13.00/hour
Requirements:
- Strong communication and interpersonal skills. Previous customer service and supervisory experience preferred.
- Strong database and web search skills, demonstrated through coursework or related experience.
- Keen interest and demonstrated ability in providing one-on- one support and guidance to a diverse population.
- Current enrollment in a graduate library science program, preferably for two or fewer semesters.
- Previous or current coursework in reference services desireable.
- Must be available to work evenings and weekends
Application Instructions:
Please upload cover letter and resume.