Catalog Specialist, EBSCO, Ipswich, MA
Posted June 27, 2016
Software as a Service Catalog Specialist
The Software as a Service Catalog Specialist (SaaSCS) is responsible for providing all aspects of set-up and ongoing support for EBSCO Discovery Service (EDS) Catalogs and assisting in the set-up and ongoing support for EDS Institutional Repositories. This is an entry level position for a recent Master of Library and Information Studies graduate or someone with comparable experience and education.
Primary Responsibilities:
Support SaaS customers by providing initial set-up and continued support for EDS Custom Catalogs and Institutional Repositories.
- Support includes but is not limited to:
- Working closely with EBSCO Information Services Team members and the customer to obtain all necessary set-up information.
- Working with a variety of international metadata standards.
- Creating design instructions to map customer fields to EBSCO fields.
- QA Testing of initial EDS Custom Catalog and Institutional Repository set-ups and going maintenance.
- Working with Database Development, Production Operators, and Database Designers.
- Maintain documentation on SaaS Operations Team and associated support procedures, including but not limited to creating internal and external FAQs.
- Work closely with the Discovery Solutions Coordinator and/or Sales to provide support for questions pertaining to EBSCO’s SaaS products/services.
- Assist in the training of team members as necessary.
- Assist in other Customer Relations team work as required.
- Understand the technical environment, products serviced and systems used at EBSCO Industries, and by our customers.
- Other areas of responsibility as deemed necessary for the proper support of customers and EBSCO’s SaaS products/services.
Cultural Competencies:
- Drive
- Positive Attitude
- Good Judgement
- Open Communication
- Collaboration
- Desire to Make an Impact
- Eager to Understand
- Accountable
- Decisive
- Team Player
Required Qualifications:
- Bachelors Degree
Preferred Qualifications:
- MLS or MLIS preferred
- Library industry related experience a plus
- Experience in data analysis and processing strongly preferred
- Familiarity with XML a plus
- Knowledge of MARC is preferred.