SLIS Jobline Your Source for Professional, Pre-Professional, and Internship Positions

Head of Systems and Networking, Minuteman Library Network, Natick, MA

Posted May 26, 2016

Minuteman Library Networks seeks an energetic and customer service oriented individual to serve as the Head of Systems and Networking. This position reports directly to the Executive Director and is primarily responsible for managing the MLN Systems Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following.

  • Oversees the 24/7 operation of the Sierra Integrated Library System, email and web services.

  • Oversees the administration of the MLN telecommunications network to maintain maximum uptime for member libraries and users.

  • Works closely with telecommunications and engineering vendors in identifying and correcting problems.

  • Consults with the Executive Director to negotiate service contracts and request price quotes for equipment and software upgrades/replacements.

  • Maintains hardware inventory for member library and Central Site telecommunications equipment; manages the replacement schedule for MLN equipment.

  • Oversees the administration of the Local Area Network (LAN) for the Central Site and provides technical support for all PCs and servers; manages the replacement schedule for all Central Site servers, PCs and software.

  • Develops and implements projects for new or upgraded technology for the Network.

  • Ensures that all routine operations are scheduled and carried out (e.g. circulation notices, tape backups, reports); monitors system performance.

  • Oversees the technical support of the MLN phone system.

  • Develops, documents, and implements systems and networking procedures.

  • Is responsible for the department’s long range planning.

  • Maintains regular communication with member libraries by telephone and email.

  • Designs and conducts training programs for library staff in managing and troubleshooting various technologies in their libraries.

  • Keeps up-to-date on current technologies through professional literature, workshops, conferences, and interaction with professional peers.

  • Updates and maintains a variety of technical information on the staff information center.

  • Participates in committees to foster communication between libraries and the Central Site in order to improve service, adjust policies, develop initiatives, or identify new services and technologies.

  • Performs special projects and other related duties as required, directed, or as the situation dictates.

  • Covers cell phone/on call – Is available via phone after hours, on weekends, etc.

QUALIFICATIONS

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Leadership

  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement;

  • Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Organization

  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.

  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.

  • Safety and Security – All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree (B.A.) in Computer Science/Information Technology from four-year college or university; or three to five years related
experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of

  • Database Software (Access)

  • Internet Software

  • Spreadsheet Software (Excel)

  • Inventory Software

  • Word Processing Software (Word)

  • Electronic Mail Software

  • Presentation software (PowerPoint)

  • LINUX

  • Cisco

  • Publisher software

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Microsoft Certified Professional (preferred)
  • Cisco Certified Network Administrator – CCNA (preferred)

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

  • Thorough understanding of Microsoft Local Area

  • Networking, server administration, and desktop support.

  • Thorough understanding with TCP/IP networking concepts, including VLANs and VPNs.

  • Thorough understanding of Cisco switching and routing.

  • Experience with the operation and support of Integrated Library Systems, preferably Sierra Services Platform.

  • Familiarity with scripting, programming, perl, etc.

  • Experience in training and supervision.

  • Familiarity with issues of consortia.

SUPERVISORY RESPONSIBILITIES:

  • Manages two employees in the Systems Department. Is responsible for the overall direction, coordination, and evaluation of this department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Open until filled. Preference given to applications received by June 17, 2016

Please send cover letter and resume to Susan McAlister, [email protected] or to 10 Strathmore Road, Natick, MA 01760

View posting online here.

Professional Job Listings in New England