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Library Assistant IV, Harvard Library, Cambridge, MA

Posted May 4, 2016

Auto req ID 38984BR

Time Status Full-time

Department Access Services – Resource Sharing

Salary Grade 051

Union 55 – Hvd Union Cler & Tech Workers

Duties & Responsibilities
Under the direction of the Head of Resource Sharing, as a member of the Access Services team, the Access Services Resource Sharing Specialist is responsible for borrowing materials on behalf of Harvard patrons and providing access to Harvard Library collections for the use by other libraries and individuals worldwide in an efficient, timely and cost effective manner through the use of resource sharing tools and best practices.

  • Process resource sharing requests placed by Harvard patrons to be loaned or scanned from lending libraries.
  • Explains resource sharing policies to patrons.
  • Uses various electronic or manual methods to verify citations and locate difficult items.
  • Interprets resource sharing borrowing policies and procedures.
  • Backs-up lending workflows as needed.
  • Backs-up processing of materials for Harvard patrons as needed.
  • Serves as resource sharing borrowing customer service contact, including telephone communication and all other forms of correspondence.
  • Creates, updates, and maintains borrowing requests in resource sharing software (ILLiad).
  • Creates and updates library records in the circulation subsystem (currently Aleph). Charges and renews materials in Aleph.
  • Actively participate in resource sharing initiatives university-wide

Basic Qualifications

  • High school diploma or equivalent education required
  • Demonstrated experience showing attention to detail and excellent organizational skills
  • Computer skills must include Microsoft Office Suite, especially Word and Excel

Additional Qualifications

  • College Degree preferred.
  • Working knowledge of HOLLIS, OCLC, online catalogs, bibliographic databases and resource sharing software and associated tools.
  • Reading knowledge of a foreign language preferred.
  • Sensitivity to working in a diverse user environment.
  • Ability to solve problems effectively and exercise discerning judgment.
  • Ability to prioritize multiple task in a high paced environment and work productively in a team environment with minimal supervision.
  • Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail and outstanding organizational skills required.
  • Must be energetic, flexible, and team oriented.
  • Demonstrated aptitude for problem solving and performing neat, detailed, accurate work required.
  • Excellent attendance record, punctuality, reliability, and the ability to work well with others.
  • Frequent use of a computer keyboard, mouse, and barcode scanner
  • This position involves regularly lifting and moving loads weighing in excess of 50 pounds.
  • This position requires bending, squatting, stretching and climbing small step stools when needed to retrieve books. There may be limited exposure to dust and mold as this position is sitting in a library setting.

Additional Information
Access Services actively supports the teaching and research mission of the Harvard Library by providing circulation, privileges, and other public services as well as operations such as the Harvard Depository, interlibrary loan, and collection management that facilitate virtual and physical access to information resources within and outside the University. Access Services staff members are expected to provide services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service; timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.

Pre-Employment Screening

  • Criminal
  • Education
  • Identity

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.

To learn more or apply for this role, please visit:

http://hr.harvard.edu/search-jobs

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