Assistant Manager, Access Services, Babson College, Wellesley, MA

Posted May 3, 2016

Babson College’s Horn Library is looking for an excellent communicator with a strong customer service orientation an Assistant Manager, Access Services:

The Assistant Manager, Access Services hires, schedules, trains, and evaluates the Student Information Assistants. Responsible for coordinating and participating in the training of student employees. In addition, the Assistant Manager is responsible for assisting in the day-to-day operations of the Horn Library Information Desk. Provides basic reference assistance to library’s customers using a variety of print and electronic resources. 

This position is scheduled to work full-time, Tuesday through Saturday. The specific hours are 9:30 am-5 pm Monday-Thursday, 11 am-7:30 pm Friday and 8:30 am-5:30 pm Saturday.

• Hires, schedules, and evaluates 20-35 student employees. Maintains organizational tools to manage student employees, particularly Blackboard.
• Coordinates and participates in training Student Information Assistants in circulation/reserves procedures as well as training in library resources. Delivers both online and in-person training modules.
• Participates in and coordinates the activities of Student Information Assistants to perform stacks maintenance functions. Evaluates and recognizes student performance.
• Supervises the day-to-day operations of the Horn Library Information Desk.
• Provides basic reference assistance with research in all formats and media to students, faculty, alumni, local business people, and residents using library resources. Refers to instructional librarians if necessary.
• Communicates and enforces library policies and procedures to students, faculty, staff, and the public.
• Troubleshoots and performs maintenance and minor repairs of A/V equipment and computer hardware. Coordinates complex repairs with the appropriate person within ITSD, taking ownership until resolution, and communicates as needed with members of the Access Services department.
• Checks in/out and renews library materials, registers patrons, and collects fines using automated system.
• Participates in the course reserves workflow as necessary.
• Assumes additional responsibilities as required.

Supervises:
Student Information Assistants

 

Education Requirements:
Minimum Level of Education Required Bachelor’s Degree; some work towardsMLS preferred
Position Knowledge/Skills & Abilities Requirements:

• At least 1-3 years of experience
• Ability to file, shelve, and retrieve library materials
• Competencies:
• Communication
• Customer service orientation
• Teamwork
• Continuous improvement
• Technology
• Conceptual thinking
• Self-management
• Empowerment

Working Conditions:
Light lifting required (50 pounds and under).

Interested candidates should apply via our website https://babson.peopleadmin.com

We are an equal opportunity employer.   We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.   The EEO is the Law poster is available here. Babson College is committed to enhancing diversity and inclusion across all levels of the College. Candidates who believe they can contribute to this value are strongly encouraged to apply.