Business Analyst, Museum of Fine Arts, Boston, MA
Posted April 1, 2016
Under the guidance of the Director of Development Operations and Analysis, the Business Analyst will provide documentation, testing, and training support for the External Relations implementation of Tessitura, a customer relationship management (CRM) system. Responsibilities include: participating in business process discussions; documenting data entry standards, required workflows, and internal business requirements; creating test protocols and executing workflow scenarios; developing user guides for training and processing continuity; translating user guides to training agendas and supporting materials for end users; supporting managers in staff training; supporting configuration and end-end testing; documenting final configuration at launch. Minimum requirements include: Bachelor’s degree along with 3 to 5 years experience in a similar capacity (knowledge of the development field desired); experience with customer relationship management systems (familiarity with Tessitura preferred); strong skills in project management and business process documentation; excellent written and verbal communications; strong presentation skills; experience facilitating training; strong computer skills with solid database management and Microsoft programs expertise; detail oriented with ability to multi-task without compromising quality; demonstrated ability to meet deadlines in a fast-paced environment; ability to work independently as well as part of a team; ability to handle confidential information with discretion and sensitivity.
This is a term position, with full-time benefits, scheduled to end 6 months from date of hire.
For consideration, please submit your letter of interest and résumé to:[email protected]. You may also submit your materials via postal mail to: Human Resources Department, Museum of Fine Arts, Boston, 465 Huntington Avenue, Boston, MA 02115.
Posting online at http://www.mfa.org/