SLIS Jobline Your Source for Professional, Pre-Professional, and Internship Positions

Public Services Assistant, Wheelock College Library, Boston, MA

Posted November 19, 2015

This is a part-time, pre-professional position that will provide incumbents with experience in reference and access services, as well as in supervision of student workers. Candidates must demonstrate significant interest in all aspects of public services work in an academic library and must be able to prioritize public service with other assigned duties.

General Responsibilities:

  • Supervises and trains undergraduate student workers at the Service Desk.
  • Provides patron assistance via face-to-face, telephone, email, and IM/chat interactions.
  • Access services duties include circulation and reserves, as well as stacks and audiovisual material maintenance.
  • Reference duties include one-on-one research assistance and point-of-need instruction.
  • Troubleshoots basic computer, printer and technical issues.
  • Fills incoming and outgoing interlibrary loan requests via OCLC Worldshare.
  • Assists with opening and closing the library as necessary.
  • Maintains patron accounts and upholds library policies.
  • Maintains statistics and records of Service Desk activity.
  • Performs and delegates tasks as assigned.

Opportunities to participate in library instruction sessions may be available.

Qualifications

  • Strong communication and interpersonal skills. Previous customer service and/or supervisory experience preferred.
  • Strong database and web search skills, demonstrated through coursework or related experience.
  • Priority given to individuals currently enrolled in a graduate library science program, especially those enrolled for two or fewer semesters.
  • Must be available evenings and weekends.

To Apply: Please apply through Interview Exchange: https://wheelock.interviewexchange.com/jobofferdetails.jsp?JOBID=66107

Hours: Approximately two shifts per week during the academic year with one of them being on Sunday. A typical weekday shift starts at 4:30pm and ends at 11:15pm. Weekend shifts are scheduled throughout the day and are typically 4-5 hours in length.

Pay: $13.00/hour