Public Access and Internet Reference Librarian, ASRC Federal Primus, Washington, DC
Posted October 30, 2015
ASRC Federal Primus, a subsidiary of ASRC Federal, is seeking a
Public Access and Internet Reference Librarian in support of our on-going programs on site at the EPA in Washington, DC.
ASRC Primus a holds a nationwide contract for library and records management services with the U.S. Environmental Protection Agency. ASRC librarians, records managers and support staff collect, organize and maintain library and records materials; assist EPA and external customers with document delivery/ILL, reference and research services, etc.
Key Role:
- Provide professional level support for client reference, public access, and information management services in multiple formats such as e-mail, web forms, paper mail, phone, etc.
- Support content maintenance, operation and updating of a shared knowledgebase of frequently asked questions.
- Support the management of user accounts and provide reference and referral services support
- Train subject matter experts in the use of the application that supports the knowledgebase and user questions.
- Support the preparation of statistical and analytical reports related to reference services, application management, and use of the knowledgebase resources.
- Maintain lists of resources, publications, websites, etc. on various environmental topics.
- Review and update standard response templates in collaboration with other reference and supervisory staff.
- Review new materials for potential inclusion within the knowledgebase or for potential distribution to staff for current awareness.
- Advise on the development of the upper level Agency web pages, supporting public and staff access via Internet and intranet resources.
- Advise on upgrades and/or repairs to the website based on user input and comments received
- Make recommendations for improvements and enhancements to the Internet and Intranet sites to increase usability and accessibility.
- Participate in the team’s consultation with the client related to information management activities.
Basic Qualifications:
- Master’s degree in Library Science or equivalent, and 2-4 years of professional level experience
- Demonstrated ability to work successfully independently and within a team environment.
- Proficiency with spreadsheets, databases, and office applications.
- Experience in preparing analytic reports and statistics, use of applications such as Excel, and development of logical expressions and database queries.
- Proficiency with web searching and research.
- Experience using knowledgebase management and customer resource management applications.
- Experience in customer service, library services required.
- US Citizenship or Permanent Resident status and ability to pass a government sponsored background check
Additional Qualifications:
- Experience in preparing analytic reports and statistics, use of applications such as Business Objects, and development of logical expressions and database queries.
- Experience working within customer resources management and/or virtual reference services applications, such as ZenDesk, Parature, Mosio, etc.
ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.