Product Solutions Engineer, Lucidea / Inmagic, Woburn, MA

Posted October 23, 2015

We, at Lucidea (Inmagic is part of our company), are seeking an experienced Technical Pre-Sales Product Solutions Engineer.  You, as the successful candidate, will have library science experience plus solid technical and presentation skills (phone and in person) and are looking to make an impact and be part of a dynamic, interactive team. This is not a job move, it is a career move! 

Responsibilities:

• Provide technical sales support for the sales team during all phases of the Lucidea sales cycle.
• Participate in the discovery process to identify, understand, and document the prospective customer’s business and technical requirements. Then develop and present the business benefits to the prospective customer.
• Develop prospect specific proof-of-concept demonstrations.
• Provide Professional Services with detail support of the project’s deliverables and requirements. Then assist in the post-sale transition from sales to the professional services team. 

Required Experience

• Strong ability to identify, document and articulate the business and technical requirements of a prospective customer during the full sales cycle – qualification, proposal, post-sale transition;
• Strong ability to communicate Lucidea’s ability to address prospect’s requirements through compelling presentation (written, oral and product demonstrations) of Lucidea’s applications;
• Strong ability to understand and describe Lucidea’s technical architecture and its ability to interoperate with prospective customer IT infrastructures;
• Strong library science and technology background (.net and Web 2.0 experience preferred) combined with the ability to effectively communicate at all organizational levels (IT, Operations and Executive level);

Desired Experience

• Minimum of 3-5 years of technical sales support experience.
• Previous Knowledge Management and Library Application experience strongly desired.
• Experience with Software as a Service (SaaS) and subscription applications.
• Experience with .net and Web 2.0 applications.
• Hosting experience desirable but not required.
• Previous experience with professional services and project management helpful but not required.
• BS/BA from a reputable college or university in computer science or related field; MBA helpful but not required. 

A Little Bit About Us

Lucidea is a knowledge management software and solutions company that provides the infrastructure and business process know-how to help information-intensive organizations easily collect, organize, and leverage their corporate knowledge. With a global customer base of more than 2,300 active clients in more than 50 countries, Lucidea is the largest provider of knowledge management solutions to corporations, law firms, non-profits, government agencies, museums, and archives worldwide.  Several select customers are NASA, Lincoln Center for the Performing Arts, Owens Corning, Food Marketing Institute, Dreyfus, and USAID.

We offer you a professional, collegial environment and a competitive salary and benefits package including: medical and dental insurance, 401k plan, disability insurance, and life insurance.  If you have the skills we seek for the Director of Marketing Communications, we invite you to join our team!

Please send resumes to [email protected].