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Public Services Assistant, Wheelock College, Boston, MA

Posted June 30, 2015

Founded in 1888 and located in Boston, MA, Wheelock College is a private institution with the public mission of improving lives of children and their families.  The College fulfills this mission by providing a strong education in the arts and sciences and in its professional fields – education, child and family studies, and social work – for which its undergraduate and graduate programs are nationally and internationally recognized. Throughout its academic programs and student experience, the College reflects the multicultural dimensions of the communities and countries in which it operates and fosters diverse learning experiences – all of which contributes to the success, leadership, and impact that its graduates enjoy in a wide variety of careers.

Job Description:

The Wheelock College Library is accepting applications for Public Services Assistants. 

This is a part-time, pre-professional position that will provide incumbents with experience in reference and access services, as well as in supervision of student workers.  Candidates must demonstrate significant interest in all aspects of public services work in an academic library and must be able to prioritize public service with other assigned duties.

General Responsibilities:

  • Supervises and trains undergraduate student workers at the Service Desk.
  • Provides patron assistance via face-to-face, telephone, email, and IM/chat interactions.
  • Access services duties include circulation and reserves, as well as stacks and audiovisual material maintenance.
  • Reference duties include one-on-one research assistance and point-of-need instruction.
  • Troubleshoots basic computer, printer and technical issues.
  • Fills incoming and outgoing interlibrary loan requests via OCLC Worldshare.
  • Assists with opening and closing the library as necessary.
  • Maintains patron accounts and upholds library policies.
  • Maintains statistics and records of Service Desk activity.
  • Performs and delegates tasks as assigned.

Opportunities to participate in library instruction sessions may be available.

Hours: Approximately two shifts per week during the academic year.  A typical weekday shift starts at 4:30pm and ends at 11:15pm. Weekend shifts are scheduled throughout the day and are typically 4-5 hours in length.

Pay: $13.00/hour

Requirements:

  • Strong communication and interpersonal skills.Previous customer service and/or supervisory experience preferred.
  • Strong database and web search skills, demonstrated through coursework or related experience.
  • Priority given to individuals currently enrolled in a graduate library science program, especially those enrolled for two or fewer semesters.
  • Individuals enrolling in a graduate library science program in the fall are strongly encouraged to apply.

Additional Information:

Wheelock is a diverse community devoted to promoting and acceptance of all people regardless of race, color, national origin, religion, sexual orientation, gender, gender identity or expression, age, or physical ability. Each employee, regardless of position, is thus expected to support actively the College’s commitment to such diversity by displaying a positive attitude toward and acceptance of all employees and students regardless of such differences.

Wheelock College is an EEO/Affirmative Action Employer.

Application Instructions:

Please upload cover letter and resume here.

No phone calls or email please.

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