User Experience Designer, ACI Worldwide, Waltham, MA

Posted June 4, 2015

ACI Worldwide in Waltham, MA is seeking a User Experience Designer (Full-time, perm)

Open to various levels of experience.

About ACI Worldwide

ACI Worldwide powers electronic payments for financial institutions, retailers, and processors around the world with its broad and integrated suite of electronic payment software, which includes back-office and online banking solutions.

The ACI UX/UI team is made up of ten individuals with over 120yrs of combined experience and a ton of passion for UX/UI.

If you are interested in joining our team, send your resume and a link to your online portfolio to L Hood at [email protected].

Primary Responsibilities

• Practice an Experience Innovation (XI) approach to designing kick-ass user experiences for a wide range of users
• Design and conduct field research with end-users to assess context of use, identify unmet needs, and define opportunities for innovation. Turn findings into actionable user and design requirements through data analysis.
• Design and prototype information architecture/UI interaction solutions that reflect an understanding of the balance between efficiency, ease of use, user satisfaction, and business goals.
• Produce comprehensive UX Design Specs that include detailed wireframes and concrete use cases.
• Create mid-fidelity prototypes to communicate and test design concepts
• Conduct assessment methods such as usability testing, heuristic analyses, UI reviews, complexity measures, KLM GOMS, etc. Turn data into actionable information through data analysis and formal reports. Communicate findings to x-functional teams.
• Bring a high degree of passion to the role and contribute to the overall UX/XI discussion at ACI

Requirements:

• Master’s degree in Human Factors, User Experience Design, HCI, LIS, or related discipline
• Portfolio that demonstrates skills and understanding in user centered design methodologies, with an emphasis on user research
• Experience working on a high-tech UX team in a fast-paced, multidisciplinary environment:
  • 1-2 yrs for Associate level
  • 2-5 yrs for straight UXD level
  • 5-10 yrs for Senior level
• Fundamental understanding of
  • Field research methods such as interviews, contextual inquiry, focus groups, surveys, roundtable usability testing, etc.
  • Usability testing methods, such as formative, summative, moderated, automated, remote, local, RITE, etc.
  • Persona development, task analysis, design heuristics, and use cases (abstract and concrete)
  • Information architecture concepts, conceptual design, and detail design
• Ability to interpret product requirements from a user-centered as opposed to feature-centered perspective
• Proficiency with standard prototyping tools such as Axure to create screen mockups, lo-mid fidelity prototypes, and design concepts
• Excellent written and oral communications skills
• Preferred:
  • Experience designing for mobile and tablet
  • Familiarity with agile development
  • Knowledge of the banking and payments industry