Supervisor, CMS Support, YBP, Contoocook, NH
Posted June 3, 2015
To apply visit our careers page at http://www.ebscohost.com/
CMS Support is responsible for building and maintaining all customer approval plans, maintaining the company’s approval imprint file, and running retrospective and other special projects based on customer specifications. The team works closely with Sales, Customer Service, Profiling and other departments as needed to accomplish these responsibilities. Historically, the team has been divided evenly between PDS Bibliographers and Special Projects Bibliographers. The former work primarily on building and maintaining approval plans, while the latter prepare title lists and other reports culled from stored data, responding to specific customer requests. All work in the department is exacting and methodical, requiring a close attention to detail and a thorough knowledge of YBP’s approval processes.
Primary Responsibilities:
- Supervise the daily operations of the CMS Support unit, overseeing the work of both PDS and Special Projects Bibliographers; manage staffing levels and schedules to achieve all operational deadlines and service expectations.
- Work closely with the Vice President, Product Integration & Customer Service, to successfully implement corporate initiatives; participate in the design and development of new services, training of staff, and prioritization of workloads and duties.
- Work closely with the Director, Collection Management & Principal Bibliographer, to successfully establish baseline procedures, protocols and documentation for all training related to CMS Support services and workflow.
- Promote the development of staff members; provide (re)training on new or existing functions and processes, meeting regularly with staff – both collectively and individually – to assure a clear understanding of expectations.
- Interact with all levels of management and staff to understand and troubleshoot policy or procedural issues that fall within the purview of CMS Support.
- Oversee and participate in the training of new employees as requested by Sales, Customer Service, or other departments, as well as any overview of CMS Support services given to customers, publishers or other guests touring our facility.
- Other responsibilities as assigned by management.
Supervisory Responsibilities
Directly supervises four employees in the CMS Support unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Skills
Requirements:
- Bachelor’s degree or equivalent; and one to three years related experience; or equivalent combination of education and experience.
- 2+ years of experience using a PC, spreadsheets, and word processing skills. Familiarity with MS Access a plus.
Preferred Qualifications:
- Previous management or supervisory experience strongly desired.
- Preferable experience working with or for Library, Book, and/or Publishing companies.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals and effectively present information and respond to questions from managers, clients and employees.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and interpret instructions furnished in written, oral, diagram or schedule form.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.