Client Service Representative, Inmagic, Woburn, MA

Posted May 11, 2015

We, at Inmagic (a division if Lucidea), are seeking an enthusiastic Client Service Representative who has strong interpersonal skills and a passion for people. You are positive and confident. You are someone who understands the value of customer-service, who is goal-oriented and can adapt quickly to changing priorities.

Responsibilities:

• Take responsibility and be accountable for your support tickets until they are completed and the client is satisfied with our service.
• Respond promptly to calls and e-mails.
• Properly escalate any potential or outstanding issues arising from customer calls.
• Liaise with internal teams and refer appropriate calls to other departments when necessary.
• Perform other duties and special projects as required, including pre-sales functions.

Qualifications:

• 2+ years previous customer service experience required
• Detail oriented and organized
• Strong time management skills
• Able to multitask and work within tight deadlines
• Strong organizational and communication skills (both oral and written) 
• Good team player with ability to work both independently and within a team 
• Strong multi-tasker who can handle several phone and e-mail issues concurrently 
• A Master’s degree in information or library science from an accredited program is an asset
• Experience with DB/TextWorks and WebPublisher PRO preferred 

A Few Other Important Points

• Must be able to work shifts between 6am – 5pm Monday – Friday.
• May require evening, weekend and/or holiday shifts.
• Occasional travel will be required

A Little Bit About Us

Lucidea is a knowledge management software and solutions company that provides the infrastructure and business process know-how to help information-intensive organizations easily collect, organize, and leverage their corporate knowledge. With a global customer base of more than 2,300 active clients in more than 50 countries, Lucidea is the largest provider of knowledge management solutions to corporations, law firms, non-profits, government agencies, museums, and archives worldwide. Several select customers are NASA, Lincoln Center for the Performing Arts, Owens Corning, Food Marketing Institute, Dreyfus, and USAID.

We offer you a professional, collegial environment and a competitive salary and benefits package including: medical and dental insurance, 401k plan, disability insurance, and life insurance. If you have the skills we seek for the Director of Marketing Communications, we invite you to join our team!

Please send resumes to Terry Cox at [email protected].