Knowledge Manager, Abt Associates, Cambridge, MA

Posted December 15, 2014

Abt Associates is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Associates is regularly ranked as one of the top 20 global research firms and one of the top 40 international development innovators. The company has multiple offices in the U.S. and program offices in more than 40 countries.

Job Summary:

• Responsibility for leading, directing and reviewing technical activities associated with delivering and managing knowledge systems and tools, including knowledge repositories, company intranet and library resources. Key liaison between the core KM team, and Abt’s business units, user communities and functional IT group. Helps drive the effective use of Abt knowledge sharing tools across staff worldwide.
• Critical to the success of the Knowledge Manager position is the ability to collaborate and coordinate with individuals and organizations throughout the company, including senior management, the Divisions, Corporate Communications, and IT Support.
• Ability to gather information and functional requirements from many people and disparate sources, compile and synthesize the materials, effectively communicate technical considerations to business staff and advise them on best approaches. Ability to translate business requirements to technical staff, and conduct routine reviews to ensure alignment with business needs.

Key Roles & Responsibilities:

• Works with business users to enhance use of tools, including configuration of SharePoint features
• Delivers KM-related technology training and awareness activities online, in print, and face-to-face where needed
• Gathers, analyzes and reports on metrics, search logs and service tickets
• Interfaces with stakeholders to identify, analyze and research business needs and user requirements
• Creates documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, wireframes and presentations
• Participates in development of knowledge tools and approaches; contributes to scoping & planning, designing, testing and delivery
• Models best practices and knowledge sharing behaviors in the use of KM technologies

Skills Prerequisites:

Familiarity and experience with Microsoft SharePoint 2010 / 2013 and search technologies. Strong knowledge of principles, practices and processes in knowledge management. Fluency in both legacy and Web-based social networking applications. Able to elicit requirements from both business and IT objectives and needs. Fluency in critical thinking, structured analysis, and problem solving. Excellent listening, written and oral communication skills; skillful facilitator. Good collaboration, relationship-building and customer support skills. Good business process re-engineering and project management skills

Minimum Qualifications:

(8 – 10) years of experience in knowledge and/or information management, gained in such areas as library science, business development, or marketing, and preferably in a government consulting firm OR the equivalent combination of education and experience.

Application Instructions:

Please apply online at: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=15941&company=AbtPROD&username=

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits.