Branch Circulation Supervisor, Sno-Isle Libraries, Multiple Locations, WA

Posted December 15, 2014

Job 8117 – Closes 12/28/2014

Starting Pay: $4,640.13 – $6378.67 Monthly (40 hrs/wk) Multiple Locations, WA

Sno-Isle Libraries is recruiting for a Branch Circulation Supervisor at the Freeland, Lake Stevens and Mill Creek community libraries. A Branch Circulation Supervisor supervises assigned circulation staff to provide effective and efficient service to the library’s customers. Oversees and performs circulation and related public services in a community library.

Essential Functions:

1. Oversees assigned circulation staff in providing effective and efficient service to customers of the community library; maintains department desk schedule and employee’s monthly schedule.
2. Performs circulation tasks such as charging and issuing materials to customers using the integrated library computer system; receiving and processing returned materials; returning materials to circulating collections or other appropriate location; supporting the circulation front desk, and providing information to customers on circulation policies and procedures.
3. Provides effective direction to assigned staff including managing and supervising department staff; interviewing and selecting staff, monitoring and evaluating job performance; training and development.
4. Responds to building and customer issues to include assuring the proper operation of the community library as well as resolving customer inquiries and complaints related to circulation services.
5. Recommends and develops circulation and library procedures and process improvements.
6. Serves as part of building management team helping with planning and problem-solving service issues at the community library.
7. Receives and accounts for cash from fees and copier charges.

Additional Duties and Responsibilities

1. Initiates requests for repairs or maintenance when facility or equipment problems arise; works with city staff or maintenance services to resolve facility issues as needed.
2. Performs technical liaison duties including assisting customers with technology issues and diagnosing software problems as needed.
3. Assists with the daily opening and/or closing of the library and securing of the Service Center building and its office equipment as needed.
4. Prepares correspondences and reports.
5. Coordinates library volunteers as needed.
6. Trains new staff as needed.
7. Attends meetings, trainings, and workshops as assigned.
8. Assists with special projects as required.
9. Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

1. Thorough knowledge of established practices and procedures for the integrated library system.
2. Strong customer service and communication skills.
3. Strong organization and attention to detail.
4. Ability to handle and resolve disruptive behavior effectively.
5. Ability to work independently and to set priorities.
6. Ability to speak, read, writes and understands English clearly and concisely.
7. Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
8. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, electronic databases, e-mail, and internet navigation in addition to other office equipment and security systems.
9. Valid driver’s license from the State of Washington required.
10. First Aid/CPR certification preferred.

Education and Experience

1. Associates’ degree in a related field preferred.
2. Three years of related professional experience required or equivalent combination of technical training and related experience.
3. Experience in related public service work.
4. Supervisory or management experience required.

Apply online at www.sno-isle.org/employment. (Paper applications are no longer being accepted.) Online applications must be submitted by 5:00 p.m. on the closing date. Incomplete applications may disqualify you. Resumes and letters of interest may be attached at your option, but will not be accepted as a substitute for a completed Sno-Isle application. Questions may be directed to Human Resources at:

Sno-Isle Libraries, Human Resources
Marysville Service Center 
7312 35th Avenue NE, Marysville WA 98271-7417 
Website: http://www.sno-isle.org/employment 
Phone (360) 651-7000, (425) 339-1711
Fax (360) 651-7151
Job Line (360) 651-7040
TTY 1 (800) 647-3753

Applications will be screened and applicants who best match the needs of posted positions will be contacted by phone if selected for an interview. The hiring process can take a minimum of 4 to 8 weeks. Applicants who need accommodations during the application or interview process should contact the Human Resources Department (360) 651-7000.

All offers of employment are conditioned on the provision of satisfactory proof of applicant’s identity and legal authority to work in the U.S. Offers of employment are also conditioned on Sno-Isle’s receipt of satisfactory responses to reference requests and a criminal background check, when required.

NOTE: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Sno-Isle Libraries is an equal opportunity employer and does not discriminate on the basis of race, color, creed, gender, age, national origin, sexual orientation, marital status, or the presence of any sensory, physical, or mental disability, or the use of any trained guide or service dog by a disabled person. Persons who speak a language(s) in addition to English are encouraged to apply.