Access Services Assistant, Baker Library, Harvard Business School, Boston, MA

Posted October 29, 2014

Reporting to Baker Library’s Manager, Contemporary Collections, Public Services, this position has responsibility for assuring the smooth functioning of the full range of Circulation and Public Services at Baker Library and assists with the oversight of the physical facilities during assigned weekday hours. Areas of responsibility include circulation, basic reference and information services, stacks’ maintenance, including reshelving, equipment maintenance and troubleshooting, and privileges support. Other duties and responsibilities include, but are not limited, to, providing library and materials access assistance to users with disabilities, participating in Baker Library and Harvard Library discussion and working groups and staying informed about trends within the field of library science, collaborating with other library departments, units, and colleagues on projects and workflows, participating in the development and implementation of policies and procedures, and contributing to the overall goal of the department as appropriate.

Assigned hours are to be determined. The schedule may vary, either based on departmental needs or during Baker Library’s exam, January term and summer hours. Work is performed with a high degree of judgment and latitude.

This position is part of the Harvard Library Access Services Department, assigned to Baker Library at Harvard Business School. Harvard Library Access Services actively supports the teaching and research mission of the Harvard Library by providing circulation, privileges, and other public services as well as operations such as the Harvard Depository, interlibrary loan, and collection management that facilitate virtual and physical access to information resources within and outside the University. Access Services staff members are expected to provide these services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service; timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.

Requirements:  High school diploma or equivalent education; excellent oral and written communication skills; strong public service orientation, with previous library or customer service experience required; demonstrated experience showing attention to detail and excellent organizational skills; ability to effectively solve problems; ability to exercise good judgment and make/execute sound decisions; computer skills must include Microsoft Office Suite, especially Word and Excel; experience with a library management system, particularly Ex Libris’ Aleph system preferred. College degree or college-level coursework preferred. Sensitivity to working in a diverse user environment. Prior experience with hiring, training, scheduling, and the distribution of work with student or temporary staff preferred. Ability to prioritize multiple tasks and work productively in a team environment, with minimal supervision.

This position involves frequent use of a computer keyboard, mouse, and barcode scanner. Must be able to lift and move up to 50 lbs. Must be able to push and maneuver a loaded book truck weighing up to 80lbs. Ability to bend, stoop, sit, and stand for long periods required.

For the complete job description and to apply go to: http://bit.ly/1wF4BGs.