Digital Services Assistant, Boston College, Chestnut Hill, MA
Posted September 24, 2014
The Boston College Libraries is seeking a Digital Services Assistant to coordinate services and resources in a digital scholarship lab. This position will serve as an initial contact for digital services in the library, and will coordinate activities with multiple departments inside and outside the library in an evolving environment.
This position reports to the Learning Commons Manager.
Responsibilities:
Provide service and referrals for faculty, staff, and students in an evolving library service point focused on digital scholarship and multimedia. Support the instruction department with multimedia expertise, and by staffing reference service points, including the digital scholarship service desk and the O’Neill Library reference desk. Coordinate meetings with a variety of constituents and library staff. Assess user needs and recommend resources. Assist with training and supervision of student workers. Oversee daily functioning of the area, including working with IT to update and maintain hardware and software, schedule spaces for meetings and instruction, and help coordinate special events. Provide support for digitization and reformatting of media items. Assist with marketing and outreach efforts for the digital scholarship space. Use a variety of resources to develop professionally as needs evolve.
Requirements:
- Experience with digital audio/video production, encoding, dubbing/digitizing, editing, and/or streaming, and one or more of the following: data analysis and visualization, desktop imaging, instructional design
- Demonstrated customer service skills, and experience working with diverse populations
- Experience supporting information technology, training, and hands-on software experience
- Excellent public service, interpersonal and service skills
- Familiarity with digital humanities, multimedia presentation, and/or data visualization concepts and processes.
- Minimum two years of related experience
- Experience working in a library or academic setting preferred
- Bachelors degree preferred
- Coursework or assignments involving digital scholarship and/or multimedia preferred