Circulation Night Supervisor, Neilson Library, Smith College, Northampton, MA
Posted September 9, 2014
DUTIES AND RESPONSIBILITIES:
Operations and Supervision (60%): Manage services, operations, facilities and security in Neilson Library during nighttime hours. Train and supervise student workers; address scheduling problems and ensure adequate staffing. Develop and maintain a thorough knowledge of the libraries’ online circulation system. Develop a thorough knowledge of the physical facility, equipment and collections. Make decisions or take action in situations requiring immediate response. Address policy questions, making exceptions as warranted. Oversee safety and security throughout the building, including closing procedures. Confer with Campus Police as needed. Keep daytime staff well informed about ongoing issues, problems and concerns.
Oversee Five College delivery service; coordinate daily processing of incoming and outgoing materials; resolve problems; communicate with Five College libraries. Manage holds and lost/missing/claims returned items; establish schedules and procedures; update library database; regularly clear expired holds; communicate with patrons on related issues. Maintain a working knowledge of/handle tasks for reserves, videos and billing.
Direct Customer Service (40%): Provide direct service at the circulation desk in accordance with service standards. Interpret citations; check library holdings. Check materials in and out. Collect fines and fees. Answer questions and provide information, directions, and referrals. Resolve service problems, issues and questions. Sort and reshelve materials. Monitor equipment; fix minor problems.
Maintain effective communications with staff throughout the libraries. Maintain a basic knowledge of related services (e.g., reference, interlibrary loan, acquisitions, cataloging, branches). Contribute effectively to teamwork, communication, problem solving and customer service. Participate in meetings, planning sessions, and committees.
Provide back-up assistance for all other circulation functions. Perform related duties as required.
Sunday — Wednesday: 5PM – 1AM
Thursday: 2 – 10PM
Contact Circulation Manager Reese Julian, [email protected]