Library Technology Support and Circulation Assistant, Deerfield Academy, Deerfield MA
Posted July 11, 2014
The Library Technology Support and Circulation Assistant position is a part-time position that serves as a welcoming and professional main point of contact for Library users, troubleshoots basic technology issues, and provides circulation services. This 15.25 hours/week position works primarily when Deerfield Academy is in session and reports to the Library Director.
Responsibilities include: providing Library and technology services in person, over the phone, through email, and other technology-based systems; maintaining knowledge of the school’s technology platforms (computer hardware, software, and peripherals including print/copy/scan devices); documenting outstanding issues in the IT Help Desk tracking system; developing collaborative partnerships with Library and IT staff and the wider Deerfield community; monitoring usage of the building; making occasional rounds to ensure a safe, positive, and supportive environment; and assisting with other projects.
The successful candidate will possess a high school diploma (associate’s or bachelor’s degree preferred); basic experience providing technical support, documentation, or training; library experience a plus; proficiency with the Microsoft Office suite of software; willingness to learn other software applications and computer hardware as needed to facilitate the work of the department; exhibit an enthusiastic service orientation with sensitivity to the needs of users at all skill levels; possess excellent oral and written communication, organization, and problem-solving skills; and maintain a professional and tactful approach in all interactions.
Interested applicants should forward their résumé and cover letter in .pdf format to [email protected]@deerfield.edu . Please title the subject line “Circulation Assistant” in your e-mail. Applications received by July 20, 2014 will be given preference.