Head of Reference Services, Southern New Hampshire University, Manchester NH
Posted June 3, 2014
As one of the fastest growing nonprofit universities in the nation, Southern New Hampshire University (SNHU) offers nearly 200 certificate, undergraduate and graduate programs in business, culinary arts, teacher education, hospitality management and liberal arts on campus, online and at our regional centers.SNHU, at No. 12, was the only university to make Fast Company’s 2012 list of the World’s 50 Most Innovative Companies and is a repeat winner of the Chronicle of Higher Education’s “Great Colleges to Work For” award. At Southern New Hampshire University we routinely go above and beyond what is expected of us. We believe there are no limits to what you can do, what you can be and what you can achieve. Come be a part of innovation and education! Southern New Hampshire University is an equal opportunity employer.
The Head of Reference Services is responsible for the leadership and management of the library’s reference operations. Reporting to the Dean of the University Library, this faculty librarian position is responsible for expanding the operation to meet the demands of our rapidly growing online student population while maintaining our excellent services to our traditional on campus student population.
Essential duties and responsibilities of this position include the following:
* Provides leadership for the library’s reference services including training reference providers, assuring quality of service and investigation of new reference delivery models
* Coordinates scheduling of reference service points including reference desk, reference chat service, and other current or future service formats
* Directly supervises and trains part-time reference librarians
* Develops and implements methods of evaluating reference services including statistical analysis
* Coordinates with the Information Literacy Librarian to assure alignment of information literacy instruction and reference service goals
* Recommends budget allocations for the Reference Department, and monitors expenditures for materials, services, staff
* Provides reference service during regularly scheduled shift rotations
* Performs collection development and maintenance of the reference collection
* Participates in Library, University, and outside professional committees, conferences, and other scholarly and developmental opportunities
* Stays up to date on library trends through library literature, social media, and other professional sources
* Some weekend and evening hours required
* Other duties as assigned
The successful applicant must have:
* ALA accredited M.L.S., M.L.I.S. degree or international equivalent
* Two years professional academic library experience
* Recent experience in face to face and virtual academic reference services
* Supervisory and /or management experience
* Knowledge of current academic internet, print, and online resources
* Knowledge of current trends and development in higher education
* Demonstrated ability to manage projects and to work in a team environment
* Ability to work collaboratively and flexibly in a complex, changing environment
* Strong oral and written communication skills
* Strong staff development skills
* Ability to work with students from a wide range of cultural, linguistic, and academic backgrounds
* Strong interpersonal skills and ability to work with faculty and staff across departments
* Excellent organizational and analytical skills
* Knowledge of trends and best practices in reference services
* Strong commitment to public service
To apply for this position, please visit http://snhu.peopleadmin.com/