Public Services Assistants, Wheelock College Library, Boston MA

Posted May 28, 2014

The Wheelock College Library is accepting applications for Public Services Assistants. 

 

This is a part-time, pre-professional position that will provide incumbents with experience in reference and access services, as well as in supervision of student workers.  Candidates must demonstrate significant interest in all aspects of public services work in an academic library.

 

General Responsibilities:

 

·         Supervises and trains undergraduate student workers at the Service Desk.

·         Provides patron assistance via face-to-face, telephone, email, and IM/chat interactions.

·         Access services duties include circulation and reserves, as well as stacks and audiovisual material maintenance.

·         Reference duties include one-on-one research assistance and instruction.

·         Troubleshoots basic computer, printer and technical issues.

·         Assists with opening and closing the library as necessary.

·         Maintains patron accounts and upholds library policies.

·         Maintains statistics and records of Service Desk activity.

·         Performs and delegates tasks as assigned.

 

Opportunities to participate in library instruction sessions may be available.

 

Qualifications

·         Strong communication and interpersonal skills.  Previous customer service and/or supervisory experience preferred.

·         Strong database and web search skills, demonstrated through coursework or related experience.

·         Priority given to individuals currently enrolled in a graduate library science program for two or fewer semesters. 

·         Must be available evenings and weekends.

 

To Apply: Send a resume, cover letter, and two references to Maric Kramer, eLearning and Reference Librarian, at [email protected]   

 

Hours: evenings and weekends, approximately 10-15 hours per week when school is in session

 

Pay: $13.00/hour