Technical Assistant, Lynnwood Library, Lynnwood WA

Posted May 16, 2014

The Technical Assistant position will perform technical customer service and library support. The positions will include morning, afternoon, evening, and weekend hours including Sundays.  

Essential Functions:

1. Provide training and assistance to customers in basic library skills including use of public computers, catalog and reference computers, Internet, electronic resources, and devices.
2. Create and present programming targeted toward technology training or utilization for customer groups.
3. Configure and install new or replacement hardware and/or software as instructed by IT staff. Ensure that routine/preventive maintenance on assigned equipment is completed, and provide troubleshooting, diagnosis, and minor repair of hardware and software. Work with IT to solve common hardware, software, and network problems on the phone or in-person.
4. Provide support to community library staff on the use of computer hardware and software.
5. Provide general, basic reference and information service by: assisting customers in the use of library facilities, equipment, resources, and services. Refer complex readers’ advisory and reference questions to a Librarian or appropriate staff member.
6. Perform other library support services including opening and closing buildings and assisting in maintaining the library in neat, clean, and orderly condition.
7. May be designated in charge of the community library in the absence of other supervisory staff or the building manager.

Additional Duties and Responsibilities

1. Prepares correspondences and reports.
2. Participate on committees or teams as assigned.
3. Trains new staff as needed.
4. May serve as the volunteer coordinator of a community library.
5. Attends meetings, trainings, and workshops as assigned.
6. Assists with special projects as required.
7. Performs other duties as assigned.

Requried Knowledge, Skills, and Abilties:  

1. Thorough knowledge of computer hardware, software, and peripheral equipment; Internet tools, such as online resources and search techniques.
2. Thorough knowledge of library procedures for determining needs and interests of customers.
3. Knowledge of library resources, programs and services in a public library.
4. Strong customer service and communication skills.
5. Strong organization and attention to detail.
6. Ability to develop computer training materials and perform computer training effectively is required.
7. Ability to use, diagnose, and troubleshoot computer hardware, software, peripheral devices, and Internet.
8. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, Excel, electronic databases, e-mail, and internet navigation in addition to other office equipment and security systems.
9. Ability to work independently and to set priorities.
10. Ability to handle and resolve disruptive behavior effectively.
11. Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.

Education and Experience

1. These skills and abilities typically are acquired through a combination of training and experience including a college-level education in computer or related field.
2. Two years of experience providing customer service in a library or related setting.
3. Two years of college level education or technical training preferred.

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