Onsite Administrative Supervisor, Appen, Boston MA
Posted May 13, 2014
Job Description
PROJECT
~You Must be Located in the Boston, Massachusetts area to be considered for this opportunity.~
Appen has current openings for two (2) Onsite Supervisors in Boston, Massachusetts. These individuals will perform a variety of administrative and logistical duties involving a large-scale data collection project. The position requires skills in planning, organizing and coordinating day to day on site data collection activities.
Project Information:
Location: Office environment in Boston, Massachusetts
Hours: 40 hours per week
Length: Immediately start, and could last for 3 months with potential for extension, and support on follow up task.
TASKS
– Onsite Supervisors will facilitate the check in/check out procedures for this language research study.
– They will be the first point of contact for program participants when they arrive onsite at recording locations.
Duties include the following: (Other duties may be assigned)
– Receives and coordinates all onsite program participants to include notification of insurance providers for prior authorization and services covered.
– Serves as the onsite liaison with recruitment team to ensure up-to-the-minute requirements and residential recording locations. Receives and reviews daily schedule sent by recruiters and tracks participation in tracking logs.
– Responsible for the review of daily logs and notes from recruiters to assure quotas are met and documentation is up to date for the management team and the Sponsor.
– Using discretion and independent judgment in handling participants’ complaints/concerns received, documents and forwards to Project Coordinator and Project Manager.
– Responsible for maintaining supply inventory as well as daily distribution of supplies to field staff. This includes electronic and paper non-disclosure agreements (NDAs), items for reception area. Maintains log and any reports essential for appropriate billing and reimbursement processes.
– Communicates with Project Coordinator and Project Manager any information received from Sponsor about the participants’ care or needs.
– Primary contact for receiving phone calls onsite from Sponsor and recruitment teams.
– Files all NDAs as necessary.
– Manages payment disbursement to program participants and required banking transactions. Keeps track of petty cash payments for supplies.
– Proficient with data entry and computer skills for generation of daily office communication.
– Assists with other functions as assigned by Project Coordinator or Project Manager.
Job Requirements
Performance Responsibilities
Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization:
– Will strive to maintain positive internal and external customer service relationships.
– Must be able to demonstrate effective leadership and critical thinking skills.
– Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
– Must be able to be depended upon to plan and organize work effectively and ensure its completion.
– Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
– Will be expected to meet all productivity requirements.
– Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment.
– Is expected to represent the organization professionally at all times.
– Must be able to demonstrate initiative, strives to continually improve processes and relationships.
– Must be familiar with the FAQ for managing sites.
– Must maintain program confidentiality.
Skills: Internet, MS Word/Excel, Money/Finance Management, Customer Service