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Customer Outreach Intern, Credo, Boston MA

Posted April 15, 2014

Customer Outreach Intern

(starting immediately and ending late August)

 

Job Summary:

Credo is an information skills solutions provider that serves educational institutions worldwide. We build online platforms that enable the flexible configuration of research content, technology and services for the purpose of connecting learners, faculty and teachers, librarians and publishers.

The Customer Outreach intern position will be filled by individuals who demonstrate an understanding of the library industry, library technology and customer business needs. This internship requires a high level of contact with Credo’s customers. The intern will follow processes to evaluate customer usage and implementation of Credo platforms, and communicate with customers to ensure that they are maximizing their usage of Credo products.

About the Internship:

  • You will develop a solid understanding of Credo’s platforms.

  • You will evaluate usage of Credo’s platforms to understand what constitutes high engagement.

  • You will work with the Credo Platform and Account teams to develop plans for boosting customer engagement.

  • You will contact customers to offer suggestions about boosting engagement.

  • You will document all projects in the relevant systems.

   

About You:

  • You are currently enrolled in a MLS graduate program.

  • You have a passion for research, analysis and electronic resources.

  • You have a knack for evaluating statistics and patterns.

  • You are an excellent, adaptable communicator and have solid interpersonal skills.

  • You would feel comfortable communicating with customers to offer solutions and address questions.

  • You can multi-task and prioritize on several research projects; ability to manage workload through effective time management with attention to meeting deadline.

  • You are resourceful and take initiative with the goal of developing innovative solutions to problems.

  • You are inquisitive, curious and willing to learn.

Hours: About 25-30 hours/week; flexible schedule

Compensation: $14/hour

 

Interested candidates should send resumes to Sara Ortins atsara.ortins@credoreference.com.