Senior Analyst, Taxonomy and Search, Lowe’s Home Improvement, Charlotte NC

Posted April 11, 2014

Job Posting Title Senior Analyst, Taxonomy and Search
Job ID 670628BR

Job Description The Senior Analyst, Taxonomy and Search is primarily responsible for establishing enterprise processes and guidelines for maintaining Taxonomy and Search solutions. The Senior Analyst, Taxonomy and Search will focus the efforts of taxonomy and ontology development and search engine optimization to drive to the larger goal of increased findability and efficiency in locating and accessing content across the organization. Utilizing enterprise standards and processes, the Senior Analyst, Taxonomy and Search will lead engagement sessions and efforts with cross-functional groups to elicit and define taxonomy elements within context of an overall company-wide model, driving towards a user experience characterized by content accessibility and ease of use.

To accomplish this, the Senior Analyst, Taxonomy and Search must collaborate with various channels and domain leads to manage the taxonomy creation and change process from initial request through implementation. An individual in this role must also provide input to the Standards team on the development and maintenance of taxonomy, hierarchy, metadata and search engine optimization standards.

The Senior Analyst, Taxonomy and Search will build relationships and communicate results with the domain and channel specific teams, research, develop, and collect enterprise wide input, and consolidate findings into a single, normalized recommendation for taxonomy and search improvements. This individual will ensure implementation of those changes and monitor the dynamic taxonomy/ontology architecture for all Enterprise Content Management platforms.
Additionally, the Senior Analyst, Taxonomy and Search must have a deep knowledge of taxonomy management, search management, and search analytics, as well as strong communication and collaboration skills. An understanding of project management best practices, change management, and in depth requirements gathering experience will be vital.

Essential Responsibilities:
Manage the Domain and Channel Taxonomy and Ontology Change Process
• Assesses in-bound change requests and approves for further research
• Conducts detailed taxonomy research, ROI review and analysis, and communicates results to the channel and domain stakeholders
• Develops the ROI and overall business case for taxonomy change requests
• Recommends and approves all major change requests
• Follows-up with implementation teams on progress of change requests
• Determines realization of taxonomy changes to ensure overall ROI goals are met
• Provides subject matter expertise and knowledge of industry standards for thesauri and classification systems for taxonomy development and application across to the organization
• Ensures taxonomy maintenance of the controlled vocabulary terms, definitions, and hierarchies is completed on time for the enterprise systems of record
• Enforces the normalized standards across domains as set in the Taxonomy Governance Process
• Provides subject matter expertise to the USHI business in the use of taxonomy, ontology, and search, and provides training and business support to groups needing access to the taxonomy tool.
• Monitors and facilitates Taxonomy Community of Practice
Represent the Enterprise Viewpoint Throughout Search Enhancement Projects
• Monitors search usages and enhances results through taxonomy and ontology
• Oversees search engine reporting, analysis of query terms and ensures that the search engine is synched with current taxonomy and ontology
• Represent the Enterprise Viewpoint Throughout the Taxonomy Change Process
• Builds relationships and obtains enterprise-wide input as needed for all change requests; incorporates input into recommendations, and communicates recommendations to USHI stakeholders.
• Considers the needs of all channels and various functional limitations when making recommendations
• Sponsors and adheres to business and operational governance processes
• Facilitates the efforts of Taxonomy and Search and other business partners to identify key operational, compliance, and success metrics for the Taxonomy and Search business processes
• Ensures that process controls are in place to monitor compliance and performance
Provide Liaison Support to Channels and Domains
• Builds relationships and subject matter expert rapport with the channel and domain teams related to the implementation of the related standards
• Provides day-to-day implementation advice and coaching to the channel and domain teams
• Provides input and feedback to the Standards team for potential changes to their standards based on input from channel and domain teams
• Works with IT Business Analysts to ensure alignment between business functional process designs and technical requirements

Business Influence
• Meets or exceeds customers’ expectations, looks for ways to improve their experience, while creating a seamless experience by understanding how the Senior Analyst, Taxonomy and Search role, team goals, and daily activities fit into the company vision
• Drives for results by consistently achieving goals and pushing to complete tasks by their deadlines

Collaboration with Others
• Works cross-functionally to manage and organize work processes and ensure most efficient work flow
• Supports a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, and customers as appropriate
Self-Development
• Organizes resources and information in an efficient manner to handle competing demands and accomplish what needs to be done

Required Minimum Qualifications:
• Bachelor’s Degree and 1 year of experience managing data, content or business processes, managing taxonomy, managing vendor/supplier relationships, or contributing to quality improvement OR 4 years of experience managing data, content or business processes, managing vendor/supplier relationships, or contributing to quality improvement
• Proficient in Microsoft Office tools (e.g. Word, Excel, Outlook, PowerPoint)

Preferred Qualifications:
• 2 years experience in the following:

• managing content in one or more of the following areas: Documents, Records or Digital Assets
• managing and developing recommendations/solutions for a multi-channel environment
•  collaborating cross-functionally
•  retail business operations experience, collaborating in a diverse, cross-functional corporate environment

• 1 year of experience collaborating with vendors
• Proficient in Microsoft Office tools (e.g. Word, Excel, Outlook, PowerPoint)
• Proficient in taxonomy management systems/tools

LINK TO APPLY: https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?partnerid=25239&siteid=5014&AReq=670628BR&Codes=LOWES