Taxonomist, Apple, Santa Clara Valley CA
Posted April 8, 2014
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.
Key Qualifications
Experience developing content taxonomies for large content catalogs.
Well versed in Information Architecture best practices.
Ability to build productive and collaborative relationships with writers, user experience designers, SEO specialists, and CMS team members to gather input and drive solutions that meet needs of multiple stakeholders
Strong analytical and quantitative skills,balanced with a customer focus and a deep understanding of the content and of business needs.
Experience with market research, competitive analysis, analytics tools, and usability testing.
An understudying of support contact center processes and the application of knowledge and communications within them.
An understanding of content technologies such as content management systems, metadata and taxonomy management tools, migration tools, and analytics tools.
Experience with CMS concepts and processes.
Ability to clearly express concepts and ideas.
SEO knowledge.
Working knowledge of Excel and Numbers.
Working knowledge of Access and Keynote.
Working knowledge of Omnigraffle.
Description
AppleCare Content Services is looking for an experienced taxonomist to lead the evolution of AppleCare’s knowledge base taxonomy. The ideal candidate will apply information architecture best practices to build a content structure that will meet the needs of both internal and external customers. You will develop product-based and topic-based content maps to that will be reflected in site search, browsing, and navigation experiences.
You will work closely with content strategists to develop a consistent yet flexible taxonomy that supports our customers and meets business goals. You will define and implement the processes to build and maintain AppleCare’s content taxonomy and categorization. You will also lead research and testing to develop vocabularies that align with the customer experience.
What you’ll do
Define the taxonomy hierarchy for knowledge base articles across all product areas.
Use using data and analytics to analyze existing content inventories and make recommendations to alleviate gaps and overlaps.
Lead conversations with content stakeholders to find consensus and create timelines to take our existing content and migrate it into a structured architecture.
Work with the CMS team to implement and expand our content taxonomy.
Develop, implement, and maintain guidelines and procedures for consistent and quality tag management and content organization.
Monitor and report on key performance indicators to manage and understand key opportunities and impacts.
Education
Minimum BA/BS degree in related field. Advanced degree preferred.
Link to apply: https://jobs.apple.com/us/search?#&ss=Taxonomist&t=0&so=&lo=0*USA&pN=0&openJobId=32782784