User Experience and Assessment Librarian (Public Services), University of Central Missouri, Warrensburg MO
Posted March 25, 2014
UNIVERSITY OF CENTRAL MISSOURI
LIBARARY SERVICES
User Experience and Assessment Librarian (Public Services)
Non-Tenure-Track Faculty Member
The University of Central Missouri seeks a motivated, creative, user-focused professional to fill the non-tenure-track faculty position of User Experience and Assessment Librarian. Rank and salary will be commensurate with the qualifications and experience of the selected candidate. The successful candidate should have demonstrated knowledge of a wide range of assessment methodologies (both quantitative and qualitative) and experience analyzing data, administering surveys, and providing recommendations for service improvements. This new position will be responsible for gaining insight into customer expectations and satisfaction through a variety of assessment measures. There is a possibility of bibliographic and departmental liaison duties for this position. The successful candidate will be expected to:
Responsibilities
· Interact with user communities to identify their priorities and needs and explore ways to enhance the user experience throughout the library
· Collaborate with faculty and staff to integrate appropriate technologies to improve library services
· Coordinate and participate in library-wide assessment activities
· Develop assessment strategies and activities that highlight and raise the profile of the library’s collections, services, and facilities
· Coordinate usability assessment for the library, including designing and carrying out usability studies, analyzing usage statistics and user trends to support planning and development, advising on user-centered design requirements, and recommending solutions
· Serve as Chair of the library’s Strategic Planning team, playing a key role in helping the library achieve its objectives of facilitating research, teaching, and learning by ensuring user-centered design of library tools, facilities, collections, and services
· Work with library administration to document, correlate, and disseminate assessment results, incorporating the knowledge gained in assessment into library strategic planning, decision-making, and process improvement
· Participate in reference service delivery, including week-end and/or evening rotations
Qualifications
Required
· Master’s degree from an ALA-accredited program in library or information science or equivalent degree
· Strong web skills (html, blogging, app use, etc.) and facility with commonly used social media tools
· Knowledge and understanding of best practices, current issues, and trends in assessment and usability
· Effective written and oral communication skills
· Strong interpersonal skills with an ability to work cooperatively and maintain effective working relationships with colleagues, other faculty and staff, and students
· Strong customer service focus and a deep commitment to service
· Commitment to engage in ongoing professional development and service to the profession
· Preparation and commitment to conduct independent investigations relevant to the duties of the position
P Preferred
· Second graduate degree a subject discipline
· Experience with library-specific assessment in an academic library environment
· Knowledge of and experience with a wide range of assessment methodologies (quantitative and qualitative)
· Experience with data analysis and survey design
· Portfolio detailing how previous work has been customer-focused and led to improvements in services and satisfaction
Work Environment
Kirkpatrick Library consists of two functional units: Public Services and Technical Services, both reporting to the Chair of Kirkpatrick Library. The work environment is modern and attractive with appropriate information technology tools available to all library faculty. Within a team environment, this new position is expected to play a leadership role in the development, planning, delivery, and evaluation of the library’s assessment efforts.
Salary and Benefits
Commensurate with qualifications and experience. Benefits are described at http://www.ucmo.edu/hr/benefits/
University Environment
In Warrensburg, MO (approximately 50 miles southeast of Kansas City), the University of Central Missouri (http://www.ucmo.edu) provides the option for urban, suburban, or small city living. The work environment is the James C. Kirkpatrick Library, an attractive and modern facility (http://library.ucmo.edu).
Special Instructions to Applicants:
Candidates must complete the faculty profile found at https://jobs.ucmo.edu. Apply to position #998521.
Attach to the faculty profile a letter of application, current curriculum vitae, and black and white copies of transcripts showing all degrees completed. Please list on the faculty profile the names, addresses, phone numbers and email addresses of three (3) professional references. If contacted for an interview, three (3) letters of recommendation will be requested.
Review of completed applications begins April 1, 2014 and continues until position is filled.
For information about the online application process, contact Human Resources at j[email protected] or (660) 543-4255.
For more information about this position, contact search committee chair, Linda Medaris, at [email protected] or (660) 543-8844.