Head of Public Services, Clark University, Worcester MA

Clark University seeks a forward-thinking, collaborative and service-oriented leader for the position of Head of Public Services to continue the Robert H. Goddard Library’s commitment to quality, user-centric reference, instruction, access and interlibrary loan services into the 21st century. This position reports to the University Librarian.

Responsibilities include but are not limited to: participate in and provide primary vision for reference and instruction as well as overseeing interlibrary loan and access services, including circulation and reserves; provide positive leadership and have the capacity to thrive in an environment of change and to foster that in others; supervise three librarians and 2.5 non-exempt staff; and responsible for analyzing, planning, and implementing strategies for new and improved services in the context of our small, liberal-arts research university.

Requirements include: graduate degree in library/information science from ALA-accredited institution; five years of progressively responsible reference, instruction, and public services experience in an academic library; demonstrated knowledge of and experience with current and emerging trends, technologies, and best practices related to library reference, instructional, and public services; demonstrated leadership and analytical skills and a strong commitment to service excellence; and supervisory experience of regular and/or student employees.

Preferred qualifications include: ability and willingness to lead and to handle multiple responsibilities in a changing environment; demonstrated ability to establish and maintain effective relationships with a diverse population of students, faculty, staff; and familiarity with social media, Web 2.0, and other current and evolving communication technologies.

This is a full-time position. Outstanding benefits including health insurance, retirement plan, generous vacation leave, family tuition benefits and many more. Review of applications will begin immediately. Please send cover letter and resume to: Clark University, Human Resources, 950 Main St., Worcester, MA 01610 or preferably e-mail materials to: [email protected].

AA/EOE Minorities and women strongly encouraged to apply.

Resumes may be submitted at:  [email protected].

In lieu of a resume, an Application for Employment may be printed and faxed to: 508-793-8809.