Library Applications Associate II (Circulation Services), C/W MARS, Worcester MA

C/W MARS is seeking an customer service oriented individuals for the position of Library Applications Associate II (Circulation Services)  to work week days from 10 AM – 6 PM.  The salary is in the low 40s with great benefits.

 

Under general direction of the Library Applications Supervisor for Member Services provides technical support and training for the Integrated Library System (Evergreen) and other applications for C/W MARS member libraries.  Creates and runs reports, processes parameter and selected system changes, and assists libraries with circulation and resource sharing applications software problems.

 

Essential Duties & Responsibilities

 

• Provides general support both onsite and remotely for the integrated library system (ILS) with a specialization in circulation and resource sharing.

 

• Creates specific library reports as requested.

 

• Performs record updates.

 

• Produces circulation reports as requested.

 

• Plans, prepares, and creates documentation and training sessions for libraries on Evergreen circulation and resource sharing programs.

 

• Assists in maintaining extensive library parameter files.

 

• Plans, prepares, and facilitates training and discussion sessions for member libraries.

 

• Performs testing on ILS and associated functions.

 

• Performs other tasks consistent with level of responsibility.

 

• Regularly communicates with member libraries

 

 

Essential Education, Skills, Knowledge,

 

1.    Four year college degree or equivalent.

 

2.    Minimum two years experience.

 

3.    Knowledge of office productivity and presentation software such as Microsoft Office (Word, Excel, Powerpoint, and Access) and Windows operating systems.  

 

4.    Knowledge of database reporting software and basic SQL is strongly desired.

5.    Customer service experience and the ability to communicate effectively with others.

 

6.    Ability to work well with others.

 

7.    Ability to work independently.

 

8.    Previous library experience desirable.

 

 

The work is performed primarily in an on-site office setting; however, some local travel may be required, necessitating the availability and use of a personal automobile.  Staff are reimbursed for work related travel expenses at the standard business rate.

 

We will begin interviewing candidates starting the week of March 24 and continue until the position is filled.  Applicants can send a resume and cover letter to:

 

Joan Kranich
C/W MARS

67 Millbrook St., Suite 201

Worcester, MA 01606

[email protected]