PT Desk Assistant/Children’s Department, Weymouth Public Libraries, Weymouth MA
Posted February 11, 2014
Definition
The Weymouth Public Libraries is seeking an enthusiastic, customer service-oriented team player who is extremely comfortable and skilled at dealing with children and emerging technologies. Works in a department that meets the informational, educational, and recreational needs of children ages twelve and under and their caregivers. Performs responsible and varied clerical library services in the circulation of books, DVDs, CDs, periodicals, materials, equipment and related collection items; performs clerical-administrative work; assists patrons in using library services, computers and technology, and facilities.
Supervision
Receives oral or written instructions from the Head of the Children’s Department, plans work according to established procedures, prioritizes tasks within work assignment.
Job Environment
Work is performed under typical office and library conditions; work environment is a busy and vibrant children’s room; required to work evening hours. Works within an automated library network and operates computer and other standard office equipment.
Makes occasional contact with other town departments, vendors, library patrons, and other library organizations; contacts are by phone, in person, and in writing, and require excellent customer service skills.
Essential Functions
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Acts as a first point of contact for all patrons; assists patrons with general questions about library and in the use of materials, greets visitors of library; answers telephones and directs calls; helps patrons locate books and materials.
Charges, discharges and inspects library books, materials and equipment; sorts and shelves all library materials. Collects overdue fines and fees.
Under the direction of the Head of the Children’s Department, periodically weeds collection, removing outdated or damaged materials or equipment.
Ensures and maintains the general order and tidiness of the library including, but not limited to, book shelves and play materials.
On a daily basis, fulfills patron hold requests.
Assists persons in registering for library membership including processing membership applications; enters and retrieves member and circulation
Prepares promotional materials for library programs and services.
Upon request, may be asked to update social media outlets.
Upon request, may be asked to assist in the preparation for and presentation of children’s programs.
Recommended Minimum Qualifications
Education and Experience
Education: A high school diploma or GED required with a four-year degree preferred.
Experience: Previous work experience with children or within a library or early education setting is a plus.
Knowledge, Ability and Skill
Knowledge: Knowledge of library clerical procedures and practices and general principles of library technical system. Knowledge of classic and current children’s literature.
Ability and Skill: Ability to interpret instructions both in written and oral form; ability to apply principles of library system to solve practical problems and to respond to routine information requests; typing, filing, data entry and general mathematical skills. Ability to work with a diverse population by providing superior customer service. Ability to create a welcoming environment for children.
Physical Requirements
Light physical effort required in carrying and shelving books, and in performing other typical library functions. Frequent standing, walking, bending, reaching, and climbing. Ability to operate a keyboard at an efficient speed. Frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move materials weighing up to 20 pounds.
To apply, please send a cover letter, resume, and completed Town of Weymouth job application to: HR Department, Weymouth Town Hall, 75 Middle Street, Weymouth, MA 02189. The Town of Weymouth job application and more information can be found here:
http://www.weymouth.ma.us/