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Information Architecture Manager, Marysville Service Center, Sno-Isle Libraries, Marysville WA

Posted February 7, 2014

$5,830.93 – $8,016.67 Monthly

This position will remain open until sufficient qualified applicants are received. Initial screening will begin January 9th, 2014. To ensure first consideration your online application will need to be submitted by this date. 

The Information Architecture Manager has direct accountability for Sno-Isle Libraries’ Internet efforts, including website, social media and other online platforms to ensure public access to the Libraries’ online services. Facilitate engagement and desired outcomes with a diverse audience of website visitors, including Library customers, communities, stakeholders, taxpayers and other interested parties.

Typical Duties:

  1. Manages online presence (website, social and mobile) development and continuity, proposes and implements new online services.

  2. Supports relevant efforts across website and social media channels to implement communications, promotions and engagement strategies to cultivate and grow an engaged community in alignment with strategic objectives and organizational priorities.

  3. Provides effective direction to assigned web developer staff to assure the quality and efficiency of areas of responsibility including managing and supervising department staff; monitoring and evaluating job performance; overseeing staff training and development.

  4. Manages the development, design, and delivery of online development projects for both external and internal audiences. Evaluates online project requests, aligns and manages the work of assigned staff and external vendor resources on approved projects based on organizational priorities, including serving as project lead with cross-functional teams to develop, maintain and enhance the web site, intranet, business services applications and other online properties and services.

  5. Manages user-experience and usability testing for online platforms and related efforts.

  6. Reviews and analyzes online performance through dashboards and other analytical systems.

  7. Serves as department representative and in-house online consultant with other departments.

  8. Works collaboratively with responsible managers and internal stakeholders for continuous improvement of Sno-Isle Libraries web site core services and to ensure its architecture supports the need to deliver content to key audience and customer groups.

Qualifications:

Required Knowledge, Skills, and Abilities: 

  1. Thorough knowledge with creating or enhancing information architecture and delivery systems which maximize user access to online content and services; project and portfolio management; online, mobile media, social media and social marketing landscape.

  2. Ability to operate relevant computer systems including Microsoft Office suites, Access, HTML, Drupal and/or Joomla, Dreamweaver, or other online coding languages.

  3. Ability to work in Content Management or Search Systems.

  4. Ability to meet deadlines in a fast-paced, multiple project environment and to adapt to new priorities; to interface/communicate with all levels of the organization as well as outside vendors.

  5. Ability to work cooperatively and have favorable relations with the public and co-workers.

  6. Strong customer service, written and communication skills.

  7. Strong organization, attention to detail, and problem solving skills.


Education and Experience:

  1. Bachelor’s degree in information management, communications, business or related field required.

  2. Five years of experience creating user access to online content and services for a public sector organization or other online work related experience.

  3. Three years of supervisory or management experience required.

  4. Experience in media, communications and marketing, online communications, corporate or non-profit communications environment.

  5. Experience with SEM and SEO campaigns and analytics (i.e., Google Analytics).

  6. Experience with user-experience and usability testing.

  7. Experience with online communications, marketing campaign or engagement management.

  8. An advanced degree in Library & Information Science is desirable.

Visit http://www.sno-isle.org/ to apply.

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