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Customer Support Intern, Credo Reference, Boston MA

Posted September 30, 2013

We are looking for a part-time intern to work 15-20 hours in our Boston office (a few blocks from South Station).  You will report directly to the Customer Support Manager, someone who will give you a daily clinic on how to be outstanding in almost every conceivable way as you support and contribute to the efforts of Sales and Customer Support.

 

About You:

  • You have a get-stuff-done attitude
  • You have experience serving customers in some way and can confidently say that you are good at it and like it too!
  • You are good at solving problems
  • You pay attention to the details. Always.
  • You are so organized it annoys some people
  • You are so positive it inspires many people
  • You like libraries (or better yet, you love them)
  • You are a good communicator – in writing, in person, and over the phone
  • You can comfortably work with Excel spreadsheets and browser-based software
  • You are currently pursuing a degree or have recently graduated

 

About the Job:

  • Respond in a timely manner to customer inquiries that come in via e-mail or phone
  • Help us transition to a new ticketing system that will help us track these inquiries
  • Update customer accounts with customized options using our internal web-based tool
  • Package and mail collateral materials to customers
  • Help the Sales team with the fulfillment of new orders and any other support tasks that keep our current customers happy

 

Compensation:

$10-$15/hour

 

Location:

Boston, MA (near South Station)

 

How to Apply:

Please e-mail [email protected]  attaching your resume and indicating the following subject, “Customer Support Intern.”  Do not send a separate cover letter.  Simply use the body of the e-mail to describe why you think this would be the perfect job for you.  No phone calls please.

 

About Credo Reference

Credo’s vision is to promote information literacy and research effectiveness.  At Credo, serving libraries is what we do.  We work closely with institutions to provide a discoverable and compelling online reference service that learners, educators and researchers cannot do without.  To learn more about Credo Reference, go to http://www.corp.credoreference.com.