Adult Services Tech Specialist, Osterville Village Library, Osterville MA

Posted August 25, 2013

Definition
The Adult Services Tech Specialist provides professional adult and information technology services to the general public. Incumbent has supervisory capacity; develops and manages adult programming; trains library users on computer systems to include PCs and MACs, e-readers and other devices. Incumbent is also responsible for reference and non-fiction collection development, and other duties as required.

Supervision
The Adult Services/IT Librarian works under the general direction of the Library Director receiving oral instructions and general suggestions. Incumbent performs professional library duties in a responsible manner, using judgment and initiative in designing programs and activities that support adults in our community. Issues involving policy decisions are referred to the Library Director.

Supervisory Responsibilities
Supervises and assigns duties to part time staff and volunteers as needed. May provide occasional supervision of the library staff in the absence of the Director and Assistant Director. This position is considered a shift supervisor during evening and Saturday hours; cooperates as a team member with other library staff.

Work Environment
Work is performed primarily at the Reference/Information desk, where the noise level could be loud; workload is subject to seasonal fluctuations which will require advanced planning, coordinating and publicizing of adult activities; regular library schedule requires evening and weekend work. The employee operates standard library equipment including; readers, sight support equipment, specialized devices and other equipment as acquired in the future. The employee has access to confidential patron records and shall maintain the privacy of these records. The employee has regular contact with the library patrons, staff, schools, and the news media. Contact is performed in person, by phone, e-mail, social media and in
writing.

Essential Functions and Responsibilities
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.)

•  Develops and maintains the business, reference, genealogy and local history collections, including books, periodicals, audio, video, online and single license databases, multi-media materials and other sources as required
•  Develops and implements adult programming (on and offsite), including educational and entertainment programs and special events; plans and develops related public relations materials; coordinates services and programs with the local community 
•  Responsible for creating, entering and submitting adult program publicity to local newspapers, radio, library website and social media as soon as programs are planned. Works with businesses, schools and local organizations to encourage support of library programming
•  Participates in the development and maintenance of the adult non-fiction collection
•  Provides quick reference, detailed research, and readers advisory services to patrons; responds to inquiries on procedures, in person, e-mail, social media and telephone; assists patrons with self-guided research
•  Provides training and assistance to patrons in the use of computer hardware and software, online databases, e-readers, and print resources, and other resources as necessary. 
•  Coordinates and presents programs for Young Adults with the wii gaming console, Geocaching and other programs of interest to Young Adults.
•  Maintains and coordinates the museum pass program
•  Maintains appearance of the reference/information desk, keeping it neat and accessible at all times
•  Represents the library to community groups as assigned
•  Assists Library Director in the preparation of the Library newsletter, Barnstable Library Bulletin and other news sources as directed
•  Assists and prepares grant applications for adult services with Library Director upon request
•  Attends staff meetings and training sessions as required
•  Maintains professional knowledge through at local and regional library conferences, seminars and workshops
•  Performs other duties as required.

 

Recommended Minimum Qualifications Education and Experience

Master’s Degree in Library and Information Sciences required, with one or more years of professional library or related experience in Adult and Technology Services, or at the discretion of the Library Director.

Knowledge, Ability and Skill
Knowledge of contemporary technological issues and trends; ability to communicate technical information to non-technical staff and patrons; knowledge and understanding of basic library policies and procedures. The incumbent should have a working knowledge of an automated circulation system, and proficiency using social media content.

Knowledge of reference sources and the organization and management of library reference operations; knowledge of current trends in adult literature, reference resources, business and investment resources, and local history and genealogical resources. 

Incumbent must have ability to troubleshoot and fix computer malfunctions, install and utilize data processing applications; ability to deal effectively with the public and co-workers; ability to maintain a professional demeanor and composure when dealing with difficult patrons; ability to follow instructions, to manage numerous diverse tasks at one time, and to complete projects on time, and with minimum
supervision.

Ability to work with enthusiasm and initiative, to serve the public with an outgoing friendly disposition using tact and diplomacy. The candidate should have excellent verbal and written communication skills; excellent planning and organizational skills; and ability to multi task in a fast- paced environment.

Physical Requirements
Minimum physical effort is required to perform most duties. The employee is frequently required to sit, stand, walk, speak, hear, and use hands to operate equipment for extended periods of time.

Time management skills and ability to set priorities in order to meet deadlines. 

Must be able to pay close attention to detail and concentrate on work.

Candidate must be able to lift and carry boxes weighing 50 lbs, or to push a fully loaded book truck which could weigh in excess of 100 lbs. Vision requirements include the ability to read routine documents and use a computer.

Schedule
The work week is 35 hours Tuesday through Saturday. The schedule includes two evenings per week, and is assigned in the best interest of the library.

To Apply – Send your resume, cover letter, and one letter of reference to Lee Ann Amend at
[email protected] or Osterville Village Library, 43 Wianno Avenue, Osterville, MA 02655