Access Services Assistant, MIT Libraries, Cambridge MA
Posted July 2, 2013
**This position is a two year term appointment with the possibility of extension.**
The MIT Libraries seek a reliable, service-oriented person to join our access services team. This is an exciting opportunity to work in a dynamic library environment and to gain valuable pre-professional experience in access services and information delivery.
RESPONSIBILITIES: Under the direction of the Access Services Manager, assists in all circulation, reserves, and service desk operations and physical space management. The Assistant delivers high quality information service to the MIT community across ID&LA service points, both physical and virtual, and is responsible for the interpretation of library policies and procedures to users and for providing information about access to collections and space. S/he is responsible for opening/closing the library and reports facilities and safety incidents/issues. S/he also participates in other activities such as book searching, shelving, collecting statistics, handling financial transactions, operating special equipment and identifying opportunities for service improvements. The Assistant performs some processing of materials as they are delivered to the collection and works with staff across the Libraries to resolve problems, correct errors and maintain the physical condition of the collections. The Assistant participates in training staff in policies, procedures and technology, and contributes to the development of documentation and training materials related to processes and workflows. Depending on the particular position, the Assistant may process course reserves, including communication with faculty, TAs and departmental assistants, assist with hiring, training or directing the work of student assistants, and/or monitor other ID&LA service points. The Assistant may participate in local and library-wide committees/teams/groups or projects and will perform other duties as assigned.
QUALIFICATIONS: Required – Minimum 6 months direct/related experience that provides an understanding of library or service functions (post high school education can count toward experience). Solid experience with automated library systems and with standard software (e.g. MS Office, e-mail, calendar) as well as an ability to generate reports and to work with data. A keenness for mastering new software, systems and technology and for assisting others in their use. Strong interpersonal and communication skills and proven commitment to delivering high quality customer service. Ability to work and contribute both independently and as an integral part of a service team, to work collaboratively and to interact effectively with a diverse group of people. Strong organizational skills, including ability to manage competing priorities and meet deadlines. Well-developed problem solving skills, including ability to identify problems, exercise sound decision-making in carrying out solutions, work under pressure and to tolerate ambiguity. Initiative and flexibility for successfully adapting and working creatively in a dynamic environment. Exemplary attendance and dependability a must. Ability to lift 40 lbs, move boxes, shelve library materials and push book trucks, and a tolerance for exposure to dust.
Preferred –
Experience in academic and/or research library; in customer service environment; working with Aleph, ILLiad and/or RAPID ILL; compiling and managing data; using social media tools such as WordPress for communication.
HOURS: 35 hours per week. Schedule Mon-Thu, 2pm-10pm, Sun, 4pm-midnight. Schedule subject to change depending on library hours for semester and on service needs of department.
APPLICATION PROCESS: Apply online at: http://hrweb.mit.edu/staffing/index.html. This search is limited to the local area – only applications from candidates within commuting distance of MIT will be considered.