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Children’s Services Branch Support Supervisor, Worcester Public Library, Worcester MA

$29,303.48 – $39,071.31 annually; $14.04 – $18.72 hourly

A paraprofessional position with assigned supervision, report to Children’s Services Branch
Manager and under the overall direction of the Youth Services Coordinator.

– Assists with supervision of the daily operations of assigned branch libraries.
– Coordinates and performs circulation activities.
– Acts as a liaison with the Main Library Circulation Department and with C/W MARS.
– Organizes the holds process and functions.
– Assists with readers advisory and reference services including the use of computers.
– Provides exemplary customer service.
– Explains and enforces library policies and procedures to customers.
– Assists with training personnel, assigning work duties and schedules.
– Represents the library in the branch neighborhoods; assists with developing and  maintaining awareness of neighborhood library needs, with emphasis on neighborhood youth.
– Works with joy.
– Assists with planning and conducting innovative library and outreach programs.
– In conjunction with supervisor and staff, assists with evaluating existing operations and new services.
– Recruits, interviews, trains, schedules and evaluates branch volunteers.
– Maintains monthly statistics.
– Provides reference and reader’s advisory service other support, as assigned.
– Participates in staff training and development opportunities.

 Performs other duties, as assigned, consistent with the functions of the work units and level
of responsibility.

– Commitment to outstanding public service for children
– Ability to communicate well with customers and staff in person and in writing
– Ability to supervise
– Ability to learn and use library technologies
– Ability to push carts and bins loaded with library materials
– Ability to reach and retrieve library materials at high and low shelf heights
– Ability to work as part of a team
– Ability to communicate well with people from different cultures
– Knowledge of the principles and correct usage of the English language including grammar, punctuation and spelling

Experience: One year of community public service work, such as library, day care center, recreation
program or classroom is preferable; one year of data entry experience; specific courses  that have hands-on experience may be substituted for work experience; supervisory experience is preferable

Education: High school diploma or equivalent

Schedule: May include evening and weekend assignments and regularly working at other branch  libraries, Main Library, and on Mobile Services vehicle

Other: Ability to speak Spanish and/or other languages is preferred

Experiences with integrated library system, such as Evergreen ILS

All inquiries should be forwarded to the City of Worcester’s Human Resources office [email protected]. Application deadline is Friday, July 5, 2013.