IDEAS-Accsess Point Coordinator, Northeastern University Library, Boston, MA
Posted September 12, 2022
Description:
Under the supervision of the IDEAS Librarian, the Access Point Coordinator hires, schedules, and supervises the student employees who staff and monitor the library’s Access Point. They will develop and maintain documentation for training and workflows, and provide direct service at three service points: the Help & Information Desk, the Access Point and on the virtual chat platform particularly in evening periods. They will contribute to the circulation, library privileges/access, reserves, resource sharing, and collections maintenance operations of the Information Delivery & Access Services (IDEAS) department.
Work schedule for this position is Monday through Thursday from 2 to 10pm and Sunday 11am to 7pm.
Salary range is $39,530 – $59,295 commensurate with experience
The Access Point Coordinator is the right role for someone who can provide and model excellent customer service while balancing library security needs during the afternoon and evening hours in a dynamic higher education environment.
Responsibilities:
The Access Point Coordinator will be responsible for the supervision of student staff working at the Access Point for the Library including hiring, scheduling, training, and approving timesheets. They will recommend and implement workflow improvements and efficiencies. The Access Point Coordinator will staff and supervise student employees working at both physical service points on the first floor of Snell Library and provide virtual chat coverage in evening hours. IDEAS staff must be aware of all library policies and procedures to answer users’ questions, resolve any problems, or make referrals to library subject experts as appropriate. The Access Point Coordinator will contribute to departmental work and initiatives including overseeing the lost and found, administering library privileges, facilitating library access, and staying abreast of current and emerging trends to recommend.
We invite people with various skills and levels of expertise to apply to this position. Candidates who meet some, but not all, of the requirements listed below are also encouraged to apply. We seek colleagues who are committed to building an inclusive and diverse working environment and who have been and remain underrepresented or marginalized in the field of librarianship – including but not limited to people of color, LGBTQ+ people, individuals with disabilities and applicants from lower-income and first-generation library or academic backgrounds.
Qualifications:
- Bachelor’s Degree and 1-2 years of library or relevant customer service experience required.
- Previous supervisory experience strongly preferred.
- Creative, service-oriented problem solver.
- Excellent interpersonal communication skills.
- Must be comfortable working collaboratively with a large and diverse population of Northeastern faculty, staff, and students.
- Must demonstrate ability to make decisions using sound judgment.
- Must foster and maintain a very high standard of excellent customer service.
- The successful candidate will need to demonstrate knowledge of the library’s extensive collection of electronic and physical resources, its spaces, and services, to assist users in getting started with their research.
- IDEAS staff must be culturally competent and skilled at interacting with a large international student population and be comfortable providing accommodations for library users who may have a disability.
To Apply:
Follow this link, https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/IDEAS-Access-Point-Coordinator_R108613, and follow the instructions on the page.